SLA "Has breached" field

zeeshan ahmed1
Kilo Contributor

Hi everyone ,

 

My SLA is getting started(created) with "has breached" field checked in that is "True" .what may be the reason ?

which is not ideal ,has breached should be checked in (true) only if the SLA has breached 

9 REPLIES 9

Tommy SN Sahlin
Kilo Sage

Hi zeeshan,

if you can provide the details of your SLA definition I'm certain we can sort this out 🙂

A screenshot of the SLA definition also showing th start conditions will probbly be enough, or at least a good start...

cheers  /Tommy

Ankur Bawiskar
Tera Patron
Tera Patron

Hi Ahmed,

that's correct it should be set when SLA has breached

Is that happening for all SLAs or for few?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Priyanka Vasant
Tera Guru

Hi zeeshan,

Please check the duration field which define the length of time within which a task must be completed before the SLA is breached.

 

 

Ashirav
Tera Expert

Hello,

I am getting the same issue. Can you tell me what helped you?