SLA "Has breached" field
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05-27-2020 02:14 AM
Hi everyone ,
My SLA is getting started(created) with "has breached" field checked in that is "True" .what may be the reason ?
which is not ideal ,has breached should be checked in (true) only if the SLA has breached
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Service Level Management

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05-27-2020 02:26 AM
Hi zeeshan,
if you can provide the details of your SLA definition I'm certain we can sort this out 🙂
A screenshot of the SLA definition also showing th start conditions will probbly be enough, or at least a good start...
cheers /Tommy
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05-27-2020 03:05 AM
Hi Ahmed,
that's correct it should be set when SLA has breached
Is that happening for all SLAs or for few?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-27-2020 03:08 AM
Hi zeeshan,
Please check the duration field which define the length of time within which a task must be completed before the SLA is breached.
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01-13-2021 06:33 AM
Hello,
I am getting the same issue. Can you tell me what helped you?