SLA "Has breached" field

[zeeshan ahmed1]

Hi everyone ,

My SLA is getting started(created) with "has breached" field checked in that is "True" .what may be the reason ?

which is not ideal ,has breached should be checked in (true) only if the SLA has breached 

[Tommy SN Sahlin]

Hi zeeshan,

if you can provide the details of your SLA definition I'm certain we can sort this out 🙂

A screenshot of the SLA definition also showing th start conditions will probbly be enough, or at least a good start...

cheers  /Tommy

[Ankur Bawiskar]

Hi Ahmed,

that's correct it should be set when SLA has breached

Is that happening for all SLAs or for few?

Regards
Ankur

[Priyanka Vasant]

Hi zeeshan,

Please check the duration field which define the length of time within which a task must be completed before the SLA is breached.

[Ashirav]

Hello,

I am getting the same issue. Can you tell me what helped you?