Service portal UI action redirect to UI page

[Harsha1]

Hello Community,

I make a UI action on ITIL view. and this UI action redirect to on UI page. this works fine.

But In Service Portal UI action not redirect to UI page.

So can I do this?

Thanks & Regards,

Harsha.

[Swapnil Soni1]

Hi,

if you are using action.setRedirectURL(url) works only in server-side UI Actions. If yours is client-side, you either need to manipulate window.location object or enhance your UI Action and make it capable of executing both client-side and server-side code.

Let me know if this helps.

Thanks

[Ankur Bawiskar · Accepted solution]

Hi,

please share your UI action code

Does it have action.setRedirectURL()

If yes then action.setRedirectURL() doesn't work in portal

check this for alternative

Workaround to use action.setRedirectURL in Portal UI action

Regards
Ankur

[Harsha1]

Thank you for response. 

Here is my UI Action code.

Thanks & Regards,

Harsha.

[Ankur Bawiskar]

Hi,

So it won't work

refer the link I shared for alternative

Regards
Ankur