Service Portal update

John H1 · ‎12-11-2023

I have a need to update the Service Portal page with a dingle change. Our users can drill down on the SP to see information on their tickets. We need to change the Priority to Urgency. Any assistance would be appreciated.

Dr Atul G- LNG · ‎12-14-2023

Hi @John H1

Please share the link with me, so that I can check and guide you.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

Dr Atul G- LNG · ‎12-11-2023

Hi @John H1

You are using the OLD style on record producer and it is coming from Widget. May be i can suggest you for trouble shooting

right click + ctrl key

open the widget / page

and you will get a clue.

**I am using standard ticket details so not able to reproduce at my end.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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John H1 · ‎12-14-2023

I can now get the correct Widget and unable to modify it,

Any suggestions would be appriciated.

Dr Atul G- LNG · ‎12-14-2023

Hi @John H1

Please share the link with me, so that I can check and guide you.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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