Service Portal

[Ram012]

One boubt regarding KB article from Service portal.

When we open any KB article from service portal we have Helpful Yes and No.
So if we click yes it sends the feedback and if we click NO the pop up opens and end user can submit the feedback.

Any idea how to build the above scenaior can you share the screenshot.

[Ankur Bawiskar · Accepted solution]

@Ram012 

this is OOTB behavior

Check if someone customized the OOTB widget "Knowledge Article Helpful"

Pop-up Window not Triggered by "Not Helpful" or "Rated Low" Feedback 

also check this link

How to set up Knowledge Feedback and Knowledge Feedback Task 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ram012]

Hi Ankur,

I will check around 6 article  click on Helpful? ➔ YES , NO these options not visible.

For example select Yes then visible "Thank you for the feedback  to get even better please provide additional details what made this article helpful?"

Reason :

In the article was easy to read and write.

The article was well company organized.

Any idea how to build the Buttons like (Helpful? ➔ YES , NO) & how to add the Reasons points.

I will attach the screen shot for reference.

[Ankur Bawiskar]

@Ram012 

sorry what's your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ram012]

Hi Ankur,

Im trying submit feedabck  Helpful? ➔ YES , NO options not visible  on the KB articles.

For example  user click the YES then visible the popup like "Thank you for the feedback  to get even better please provide additional details what made this article helpful?"

Reason :

In the article was easy to read and write.

The article was well company organized.