Service request create standard change

[LadySGRho89]

Can someone provide guidance on how you can auto generate a standard change from a service request. ServiceNow is still fairly new to our organization, so we need some help. Here is the ask: service requests come in to whitelist an IP, the team works from the service request, but we also have a need to has a standard change created. We want the standard change to be auto created and approved from the service request ticket so they team doesn't have to work on 2 tickets, but we will still have a standard change for tracking and linking back to incidents. Any workflows or guidance would be appreciated.

[Eswar Chappa]

Hi @LadySGRho89 you mean need to create Change request from RITM right?

[LadySGRho89]

No, we want to create a standard change record from a service request.

[Sandeep Rajput]

@LadySGRho89 Here is the approach using which you can create a Standard Change from a Request.

As a first step, you need to create a flow within the flow designer which will trigger on a Service Catalog Request. Please configure the flow as follows.

Inside the flow, add a step to Create Record. Please see the attached snapshot to know how the configuration can be done.

2. In the step two, you need to move to your Catalog item and select the flow in the process engine tab.

Now as soon as the Request is triggered the flow would trigger too and the Standard Change Request would be created as well. Since this is going to be a Standard Change which are already pre-approved changes by the definition hence the manual approval would not be needed in this case.

Hope this helps.

[chaithra10]

@Sandeep Rajput 

how to link and display a message that  a change has been triggered for the request?