ServiceNow certification

[chandanabolmal]

Hi ,

I would like to check after CSA and ITSM ServiceNow which  certification would be good to do . please can anyone suggest and provide me details .

thanks in advance .

Regards

chandana

[Juhi Poddar · Accepted solution]

Hello @chandanabolmal 

After completing the CSA (Certified System Administrator) and ITSM (IT Service Management) certifications, your next steps depend on your career goals and areas of interest within ServiceNow. Here are some recommendations:

1. Certified Application Developer (CAD)

Who should pursue it? If you're interested in building custom applications, advanced scripting, and leveraging the ServiceNow platform to create tailored solutions.

Details: This certification focuses on designing and implementing custom applications using ServiceNow's App Engine.

2. CIS Certifications (Certified Implementation Specialist)

Who should pursue it? If you want to specialize in specific modules of ServiceNow.

Options:

CIS – HRSD (Human Resources Service Delivery): Ideal if you're focusing on HR processes.

CIS – CSM (Customer Service Management): Great for implementing and managing customer workflows.

CIS – ITAM (IT Asset Management): Focuses on managing hardware, software, and cloud assets.

Details: Each CIS certification validates your expertise in implementing specific ServiceNow applications.

3. CIS – Discovery or CIS – Service Mapping

Who should pursue it? If you're interested in infrastructure and operations management.

Details: These certifications are focused on automating asset and service mapping for better visibility and operational efficiency.

4. Advanced IT Certifications

CIS – Event Management: Ideal for those focusing on monitoring and operational health.

CIS – SecOps (Security Operations): Perfect for a cybersecurity-focused career path.

5. ServiceNow Architect Journey

Who should pursue it? If you're aiming to move into strategic roles such as a Technical Architect or Solution Architect.

Details: Focus on mastering multiple ServiceNow domains and earning experience as an advanced consultant.

Tips to Decide:

Career Goals: Align certifications with your professional aspirations (developer, consultant, administrator, or architect).

Current Role Needs: Check what aligns with your organization's needs.

Demand in the Market: Research which certifications are in demand in your region or industry.

Good luck with your certification journey! Let me know if you need further guidance.

If this helps please hit like and mark it as an accepted solution.

Thank You 

Juhi Poddar 

[AndersBGS]

Hi @chandanabolmal ,

If you are working for a consultant company or in a ServiceNow team within a company, what is then the options that is currently looked at? Nobody from the community have right or wrong answers, as companies have different approaches and use cases for ServiceNow.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[chandanabolmal]

Thanks for response ! 

yes i work for consultant company and work for ServiceNow tool from last 2 years, right now i'am working as a Infrastructure engineer (ServiceNow administration) and i completed CSA and ITSM certificate so far , i would like to improve my career path so which one is choose for next certification and it helps for my career journey .