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kh_safal
Most ServiceNow learners don’t know the proper learning path for getting their first mainline certification, the CSA (Certified System Administrator). I was in the same situation earlier, and I also looked through several ServiceNow Community posts for guidance and study material. So sharing my experience here
First of all, for the ServiceNow CSA exam, there are two recommended prerequisite courses. These courses help you understand all the core ServiceNow concepts, configurations, and skills required to clear the CSA.
They also provide essential hands-on knowledge that every ServiceNow Administrator should have.
Start reading Servicenow CSA E-book , you will get your e-book from fundamental course .
Most of the time, people get bored reading such a big eBook. However, it is very helpful for the exam. If you have already gone through the concepts in the eBook, and the same topics appear in the exam, you can quickly recognize that those questions are from specific sections.
So, don’t ignore the eBook—try to complete it.
The most important parts of the eBook are the last sections, such as Security Center, Shared Responsibility Model, and ServiceNow Encryption. These sections are often overlooked, but based on personal experience, around 4–5 questions can come from them.
Also, most of the theory and concepts in the eBook are already covered in ServiceNow prerequisite courses, so it becomes easier to revise quickly.
CSA exam blueprint you can refer from here :
Talking about study material , I personally prepared from following sources :
YouTube video, Udemy course
