ServiceNow - How to view ticket history?

[Arsinik Jenkins]

Hello everyone!

I'm currently working front line infantry with ServiceNow.  Currently, we are forced to document all our tickets using Excel and submit them daily (e.g. SCTASKs and INCs with states (Pending, Escalated, Resolved)).  

INC00001           Pending
SCTASK000       Closed
INC00002           Resolved

I'm surprised management cannot do this natively in ServiceNow.  Does anyone out there know how this can possibly be done?  It would be a life saver for me, and the rest of the team.

Many thanks in advance!

[Hajar BENJAHHAR]

Hello, 

You mean, you want to audit the table for example get the history of all changes for a record : for example incident table : 

If that what you are looking for, this KB will help you to audit the tables of your choice: 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0723730