I need help. I am in Kingston. I thought I read the documentation correctly. I createe the template for the change request and the Create New will pick up the template from the toggle template bar and create the normal change request. However, the...
I've created a new table. When the state field changes to 'sent' an email should be sent. Everything works fine, but not the 'from'-email address. I want to send out the email from the user who has updated the record. The reply address should be alwa...
After some digging and reading the docs site, there is nothing oob that would resolve incidents that are linked to a problem which is closed/risk accepted. Why would that not be something oob? ServiceNow intended the incidents to stay open or require...
Hi All, I need to change the guided tour error message "Tour ended because the next step was not found" to "No widget is pointed". Please help me with this. Thanks, Lavanya
We have purchased ServiceNow to house our CMDB. We have discovered our infrastructure and related those CIs to our Applications. We are now looking to use Data Verification to validate the infrastructure that is related to an application. However, we...
I want to create a UI action which will appear only on change_task . Name of the button DELETE change task It will appear for the change_manager role and if Task corelation_id = = blank How t do this ?
Hi All, Greetings of the day!! I have field over my form. That is a reference field and filed type is list.Now the requirement is user should be able to select multiple values over that field at a time. Please suggest me some better ways to impleme...
How do you get to "On Hold" in the Incident ticket?
users who are on vacation do not setup delegates. how do we secure approvals for them when they are on vacation? i am looking for best practices for this known process related issue.
Hi, We want to to auto-numbering on a certain table with a date prefix but I am a bit stuck... I can't find anyone who has posted this in the past on this community but I do know the solution exists... Any idea anyone?
does anyone have an approach to storing their mobile apps within the CMDB?what CI Class is it?I think it may be much like desktop software , because it is distributed to the users It brings an interesting angle to CMDB and how we should approach this...
I have checked out my workflow and now it shows like this. What does it mean? Also I am not getting any options like in the other workflows.
Hi Experts,On creating a child incident using the 'New' UI action in the incident related lists, I want the child to have some fields like Description, Short Description, etc copied from its parent record. I see there an OOTB UI action, but not sure ...
As I submit the request REQXXXXX is created with Approval and request state field which is in APPROVED state RITMXXXX is created in Requested Item. Requirement-User want as the REQ is created Approval field should be 'Requested' and Request state sh...
Hello Team, I'm creating new catalog item where i'm creating a variable's Applicationconfiguration itemused for environment Here I'm trying to populate values 'used for environment' variable, based on selection on configuration item, I have selecte...
