I have setup a stockroom and assigned a manager (and the manager has an email address) I have added an item into the stockroom. Then I have setup a stock rule for the item with a Threshold = 0 and a Restock Option = vendor. I then change the State ...
Please introduce a refresh and auto refresh functionality for the list, or advise on how to work with this in the best way.n remedy we have the option to put a refresh on the list over our cases, which means that we will see when we get a new case, a...
We're having some debate as to the proper use of manual change tasks. So, looking for guidance and perspective. Most of the manual or templated change tasks appear to be related to approvals or predefined/standard actions. Is it a good idea to u...
I know this may seem like ITIL 101 so apologies, but I'm still not clear on types.What is the difference between task and call? I have found the following across the community and they seem to be generally the same thing (see below)?Is there a defi...
Our company has implemented the asset module of SNOW, and my group now has about 26k items in it.I am running into a problem where the model category field is inconsistent. For example, thousands of Dell Optiplex PCs are called "Desktops", but abou...
I have tried current.setAbortAction(true), but the incident still gets created. gs.log('IA-BACKUP-Group=' + current.assignment_group.getDisplayValue()); if (current.assignment_group == null) { // abort current.setAbortAction(true); }
What is the difference between an Appliance and a Server in accordance to a CI Classification ( CI Class )?
Hello! We have a catalog item for "General Request" - where the intent is to use this when we do not have an existing catalog item. Currently our workflow is built to create 1 catalog task and the RITM closes when that catalog task is closed. How...
Hi all, Is it possible to hide or disable some tabs on a form, not the customizable section but the out of the box tabs, ie: on Project form I wantwould like to hide some tabs such as:- Baselines- User resourcesAny suggestion is very welcome.Thanks.
In Prod I imported over 25,000 records from Excel. 10,000 records duplicated and now I have 10,000 records that are duplicate of many of the 25,000 already on the table. I need to delete these duplicate entries.
Is it possible to start a SLA on one timezone and end on another timezone (dynamic)E.g. I want the SLA to start on Caller Timezone but Stop on a Location Timezone thats not on incident and that location can also be dynamic.If lets say the SLA starts ...
Hi All Is it possible to create a dynamic filter using a catalog item variable question? For example, I have a simple catalog item with 2 variable questions:RequestedFor (reference field to the sys_user table)Employee (reference field to the sys_us...
Hello guys , we currently receiving a lot of undeliverable emails, and this looks unusual because the recipients addresses are real . At body shows the line with the error message > Remote Server returned '550 5.7.1 RESOLVER.RST.NotAuthorizedT...
Hi AllI am looking to try and create some standard change templates that include some change tasks.The documentation suggests that I can just add these task templates to an open standard change proposal.Create a standard change task template However ...
How can I stop an Incident from being created when a Change Implementer accepts the calendar appointment for their Change Request?
