servicenow and workday integration using SOAP Outbound
workday and servicenow integration using SOAP Outbound
Forum Posts
Resolved! Approver Getting Multiple Email Notifications
Hello, I have an "Approver" receiving two approval request email notifications for the same ticket which also generates two approver requests. I checked the workflow and notification to see why this might be happening but didn't see anything in parti...
Resolved! Why are users not visible to impersonate?
Hello, unfortunately I cannot select all users in my developer instance for impersonation. Does anyone know how I can add them again? Some are visible and some are not. Thank you very much. Max
How to skip approval of the member who is requester and belongs to group in Group approval activity of workflow?
I want to skip approval of member in group who is also requester of request?
Resolved! Auto Populate or filter a reference field based on the choice in 'select box' type variable.
Hello, I have a catalog item with a choice field. Further down the form there is another reference field that references to groups. I need to customize it so that it will either auto populate based on that the value for the first choice field. OR It...
How to show >1 column in Glide List field
Hi, We have a field 'Sites impacted' (Watch list kind field) on the Incident form, which needs to show 3 columns as drop down values during search: SIC Code + Name + Customer We have implemented this on Location field, which is a reference field. B...
Best practice to retire server
Hi All, I want to know ,what is the best practice if any server is decommissioned .We don't want to enlist that server in discovery dashboard as server not discovered. If i will change the status of server to Retired ,would it be excluded from discov...
Imported KB Article Broken pasted image
Hello! We are importing our knowledge articles from Jakarta to New York. I've imported the kb_knowledge records and kb_version records through xml. I've noticed on articles that have pasted images, the images show up as broken icons. I read another ...
Resolved! Handling inbound emails with HTML in RITM Description field
Hi all, I have an email mailbox forwarding to ServiceNow and in turn an inbound email action to create RITM's using the shopping cart. All is working well, however for some of these emails they are HTML. My inbound action is simply putting the body o...
Resolved! How to pull reports on inactive users with roles and group
Hello, I am looking to pull a report on inactive users that still have roles and groups assigned to them. How do i query this report? Please help with a script if it is required. Thank you.
Resolved! Missing Catalog items
Hi all, Over the weekend some of our catalog items have disappeared from our portal and can't quite figure out why. Our team have checked user restrictions, ACLs, catalog item configurations etc but don't see anything out of the ordinary. The issue ...
How to clean up CMDB data from ServiceMaps
Hi all, In the PROD instance of my customer, the below script has been running on a daily basis for several months (more or less unintended): ============================== var gr = new GlideRecord('cmdb_ci_service_discovered'); gr.addEncodedQuery(...
Resolved! Is there a way I can change the Background color of the Incident form
Hi, Is there a way we can change the background color of the incident form such that the background is black and the field text coclor is white. I have gone through other community responses but most of them relate to changing the background color of...
Microsoft Teams Spoke for ServiceNow IntegrationHub [com.sn.ms_teams.ah] plugin is not available
Microsoft Teams Spoke for ServiceNow IntegrationHub [com.sn.ms_teams.ah] plugin is not available.
How to add help text for a field over the incident form
How to add help text for a field over the incident form? When i go to configure variable and text under the 'Help' it doesn't perform any action. Can someone suggest please.
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