Setting different view on a Related List on a Form
Is it possible to set a different view for the "Related Links" of the form without using "View Rule"?
Forum Posts
Resolved! Want to show parent as well as RITM child number in requested item related list tab.
Hi All, We have a requirement where i need to show RITM's parent as well child of that particular RITM in requested item related list on RITM form. Pls help.
Cumulative flow diagram for group?
I'd like to make a Cumulative Flow diagram of ticket state for my group. The area graph doesn't quite do it for me. This is a pretty common report for Lean/Kanban teams.Any help?I'm looking for something like this:
First Response Time for Incidents
Hi All,For our team incident tickets are assigned by various users. At end of the week we need to pull a metrics report.This report should have, within what time the incident was responded by our team i.e the first response time for that incident. We...
Resolved! Can We Add Mail Script To The Quick Message?
I just wanted to ask, can we call a mail script in Quick Messages?Navigate to Quick Messagesin the body, I am trying to call a quick message script:and the script goes like:to my understanding, this script would just fetch the phone number of the cur...
Resolved! How to assign the multiple task/incidents using the Ui action in list layout "Assigned to me",action type is -List context menu
How to assign the multiple task/incidents using the Ui action in list layout "Assigned to me",action type is -List context menu .
Unable to hide sections using setSectionDisplay()
Requirement was to hide sections based on role 'xyz' & 'assigned_to' is the current user. I wrote display business rule to validate above condition and saved in scratchpad as below: if ((gs.getUserID() == current.assigned_to) || (gs.hasRole('xyz')) )...
Resolved! How do you sort task in Visual Task Board Lane?
Hi Guys, Does anyone know how to sort the tickets/cards in Visual Task Board? I want to show the latest ticket/card on top of each lane. Cheers Quik
How to check if the record for a particular user is present or not in the user table. (not active or inactive)
Hi all, I need a script include to check whether a particular user record is present in the user table or not. I don't want to check whether the user is active or not...I want to check whether a particular record is present or not in the user table....
How to set a custom list view for the users?
Hi,I've created a list view for the users to get the idea about the ticket instead going in to the record.I can chose the view (I'm admin) that I've created from the context menu but users don't. When I impersonated as other Users they don't see the ...
Resolved! How can we add an attachment to Service Catalog through ATF?
Hi Team, I want to add an attachment to the service catalog through ATF, how can I do that? Or How can I validate the attachment attached to RITM through ATF? Or Can we bypass the mandatory attachment on service catalog through ATF? Please suggest...
How to perform Incident trending in an effort to proactively identify problems?
I'm looking for tips/suggestions on how others are performing incident trend analysis in an attempt to identify problems proactively vs reactively.
Resolved! how to call script include in argument from module and link type is list of record
i tried to below ways : javascript:scriptincludename().functionname(); javascript: new scriptincludename().functionname(); javascript: new scriptincludename().functionname(); javascript: new functionname(); script include name is same name as functio...
email.addAddress() is not working
Hi Team, In the notification, i have added one email script which contain "email.addAddress() function. We need to send mail to CC person also . In activity log, i am able to see that user name is there as a cc but user told me that he is not receive...
How to Keep the User/ Groups data in sync between Prod and Sub-Prod instances?
How To Keep The User/ Groups Data In Sync Between Prod And Sub-Prod Instances? How to Keep the User/ Groups data in sync between Prod and Sub-Prod instances? The Prod and TEST is connected to LDAP. Manual user provisioning is also being done in Pro...