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Resolved! Create Child Task

Hi, How can we achieve code for the below requirement  Create Child Tasks (Run Script – Type)   Create task function – Use Script Include here and pass the RITM number as parameter to script include.  Create a catalog task to this RITM as parent.  Ta...

SHAIK18 by Mega Contributor
  • 2759 Views
  • 4 replies
  • 2 helpfuls

Resolved! Record producer variables data update in table after created record

we have record producer on  custom table , after record created we have variables visible . requriement is when those variables has to update table also has to update i have made below code for single line text variables update in string field   - be...

Nitya2 by Kilo Guru
  • 1836 Views
  • 14 replies
  • 2 helpfuls

Report with Approval and Variables for Requested Items.

I want to create a Report with Approval and Variables for Requested Items.  #1 Approvals details should be some fields from <sysapproval_approver> table. #2 Requested Item details <sc_req_item> and DBll the Variables details including the Question an...

Fulfiller License

Hi, Are dashboard_admin and report_admin role, a fulfiller license and need to pay for these roles? Regards, Rooma

Community Alums by Community Alums  
  • 2072 Views
  • 5 replies
  • 2 helpfuls

Resolved! How to create an Embedded list?

I have two tables...Table A and Table B.. Table A is the main table....and I need to set Table B as embedded list in table A... How can I achieve this requirement?  

Rithvik2 by Tera Contributor
  • 7166 Views
  • 11 replies
  • 9 helpfuls

Doer & Checker Validation

In order to address an audit violation, my Services needs to validate that the Implement Change (Doer) & the Check Implementation (Checker) tasks are not assigned to the same person. The assignment group can be the same, but the Assigned to, should b...

mounika36 by Giga Contributor
  • 4694 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to query twice the same gliderecord?

Hi guys, I have  script:  var gr = new GlideAggregate('incident'); gr.addEncodedQuery("active=true"); gr.addAggregate('COUNT'); gr.query(); var result = 0; if (gr.next()) result = gr.getAggregate('COUNT'); gs.print...

rexter1 by Tera Expert
  • 2643 Views
  • 2 replies
  • 0 helpfuls

Known Error Plugin

Good Day,  I've been hunting around for information on the Known Error Plugin that became available in the Madrid Release.   I'm not finding solid answers.  I did find the old article on known error from before Madrid.     My Problem Management team ...

seanosull by Tera Contributor
  • 1387 Views
  • 1 replies
  • 0 helpfuls

Create multiple incidents from EXCEL

End user with ITIL has to create multiple incidents in a single shot with the help of excel.is there any way the can send a mail to myinstance@service-now.com with an excel attachment, then incidents has to be created for all records in the excel row...

On-Call Scheduling Issue

Greetings On-Call Scheduling gurus, I am working on an issue where we can't update a shift from the On-Call Calendar. Generally, we can click on the shift and select "Actions" > "Manage Shift" enter the team member and the timeframe that will cover f...