Resolved! MID Server Behind Firewall
Hi All,We have some MID Servers behind firewalls, and I was just wondering what Ports needed to be opened when using a MID Server that is behind a firewall.Thanks,Sean
Forum Posts
Resolved! Variable Type "IP Address" for service catalog
I have been searching everywhere to see if anyone has created a custom variable type for IP Addresses. I have created a service request for adding IP Addresses to our Relay list, but would love to have the IP Address input box formatted so that misty...
How can I display fields in two columns
Hello,I'm developing a form in the ServiceNow portal, and I can not do two fields per line, it displays all the fields in one column like below :In the old tool, I had the option to display in two columns like below :Do you have an ideaThank you
Resolved! Does SNOW do monitoring of Servers and Network Devices?
Hello,We are on Jakarta version and wanted to find out, what are all the options do we have for Monitoring for Servers,UPS, and Network devices? Do we need to install special Plugins? Please advise.Thanks,Rajan Mehta
Resolved! standard change catalog no templates
In our product, test, and dev instances when going to Standard Change Catalog this is all we see, comparing to public sandbox this doesn't appear to be out of the box behavior and i expect to see the OOTB templates. I compared the link arguments an...
SLA Due unknown
As per the attached images, the SLA Due field is showing "unknown". Ideally I want two field in this template:Resolution - A field showing when the resolution date and time is due. Response - A field showing when the response date and time is due.I...
How to decrypt user_password field in sys_user table?
The password in sys_user table is encrypted by base64 seemingly. I tried to use below script to decrypt it but still fails.It prints out encrypted password. Anyone has any idea to decrypt the password correctly?+++++++++++++var gr = new GlideRecord("...
Need help with embedding videos in KB articles
Hello All,When I add a video file to a KB article, the video starts playing as soon as I open the KB. I need help with some code to wrap a media player around the video file. I want to add a video from the video library (.mov or .swf) to a KB article...
What are the roles required to create and execute ATF scripts?"Admin" role is restricted.
What are the roles required to create and execute ATF scripts?"Admin" role is restricted.
Report where created is >= 24 hrs and <=48 hrs
I am trying to generate a report where created is between 24 and 48 hours. I tried to use relative in the time field and opened before 24 hrs ago and opened after 48 hrs ago doesn't seem to be giving right results. Any ideas ?
UI Policy to show form section on condition. Included annotation not showing up on form section.
Hi Everyone, Working in Eureka Patch 2 (development instance), I've built a UI policy to show a new form section when certain conditions on the Incident form are met. While the form section and all of it's fields show, I've added an annotation at ...
Resolved! Approver list in change management
Hey Gurus,The list of Approvers on a Change Request doesn't distinguish between Directors and CAB approvers, we don't know what group the approver is in.Is there a way to include the group that the approvers are in?Thanks,Rob
Resolved! Collapse/Expand Icons Missing in Service Catalog
For at least as long as we've been on Helsinki (currently Patch 9a), the icons to collapse or expand container variables and variable sets have been missing on submission forms.If you look at the start of a container on the "Catalog Item" submission ...
Resolved! Mapping a Choice to multiple dependent values
Hey SN Comm!!So here is my short story:On our HR Case Form, I have redesigned our Category & Subcategory choices to start. Along with this, I have also added a new field called Reason. The Reason field is basically giving choices as to why the Case i...
Resolved! business duration calculation through background script
We have old incidents with business duration values 'zero'. So I wrote a background script to update values. In our business scenario we need to calculate the business duration as time between opened_at and resolved_at instead of closed_at. The probl...
