Servicenow Integration error 403

[Antonio42]

I need a big help on this integration since the log is not enough to troubleshooting. How do I collect detailed log or maybe do steps to make sure what's the part of integration is getting any trouble. I have done the same steps in the Postman and everything is working good, Servicenow requires different mechanism?

[Antonio42 · Accepted solution]

Folks, case was solved this morning!

I engaged Ansible team and also network team from customer side. The issue was in the Firewall rule that's why the connection was getting refused. I appreciate a lot for all insights and value comments in this post!

[Santosh_Ksagar]

Hi Antonio,

Please mark answer as correct or helpful if it helped you in any way!!

Thanks

[Hitoshi Ozawa]

So Postman was able to connect because it was run on a different machine as Ansible and there was no firewall?

Anyways, nice to hear that thing went OK.