How to configure Preview pane in workspace?
I'm trying to change the preview pane view for my List in the workspace but it's not changing, even after changing the view to the workspace.
Forum Posts
Creating Incident templates that contain Incident Tasks
I am trying to create an Incident template that contains 2 incident tasks but can't figure out how. On Incident form I have added Related list - "Incident Task --> Incident", from which I can associate tasks to my incident if needed. But when creat...
Re-open closed incident using Business rule ?
Hi all, Is there a way to use BR to re-open closed incident? I know it's not a good practice to re-open the closed incidents mainly it will mess up the records. However, it's due to the company culture issue, we need to false and enable such re-op...
How to hyperlink a file path (e.g: \\servername\folderX\file.vbs) into a notification email script?
Hi all, I have a requirement to add a clickable link into a notification, which will be sent to user on request completion. The link should redirect user to a file present on a server. I tried using the following syntax into my email script , but ...
How can we move flow designer from one domain to another domain
How can we move floe designer to one domain to another domain
How to do dot walking in groupBy() method.
Hi,For Example: By doing GlideRecord on incident table, i want to filter records groupby assignment group managers var agg = new GlideAggregate('incident');agg.addQuery('active=true');agg.groupBy('assignment_group.manager');agg.query();While(gr.next)...
How to populate one field value based on other field value in Service Catalog ?
Hi All, I need to populate one field based on other field in service catalog. Please let me know the solution. Thanks, Dinesh Kumar G
Resolved! Is there any other way I can restrict Knowledge Base articles to a specific group - aside from the 'Can Read' and 'Cannot Read' fields
Hello all, I am aware of the 'Can Read' and 'Cannot Read' fields that can be added to the KB form - which I have demo'd to my customer and he doesn't want/like. Below is the specific requirement from the customer: "I would like to upload articles to...
Resolved! How to covert any priority incident to P1 / P2 if the incident promoted to Major incident.
Hi Team, We are implementing Major Incident Workbench functionality. Now the challenge is when the Incident Manager promoting the proposed incident then the incident should be automatically moved either P1 / P2 respectively. Or while prompting the in...
Multi provider SSO issue
Unfortunately, we still have an issue with our OKTA SSO that we cannot resolve so would like your help please. Our scenario: We have two different OKTA’s that need to sign into our servicenow instance. This is dependent on company. We have both...
impacted customers on a incident, problem, change
hi all, for our tickets e.g incidents or change we want to be able to register what customers are impacted with the incident or change. I see some standard related lists for affected locations, affected groups. but non for companiesAny one facing the...
Using ui macros in service portal
As part of a requirement, I need to add the same UI macro "macro_watch_list" and "add_me" in the incident form in Service Portal and need to map the value to the backend watchlist of incident form. Could you please tell how can i achieve this. I am i...
Resolved! Find duplicate users in two groups
Hi,It may sound simple but I can't wrap my head around this one at the moment.I have two groups and need to find users that are members of both. How can I show those in a report? I guess I should look at sys_user_gr_member table. It is easy to find a...
Order Guides - cascading variables to RITM's
I've got a question regarding cascading variables from the order guide (REQ) to the children (RITMs) that are created. this is for a new hire process where the RITM's need to show the variable and detail from the order guide, so that the RITM's and c...
Resolved! Lookup list not working on reference field in employee center?
Hi, The Lookup list option is not available on the employee center, however it is working on the Record Producer 'Try It' option. Can somebody please help me to fix this.First screenshot shows the possibility via the Try It option on the record produ...
