Hi, Can someone help me with the job/process which handles the auto-flush table? I have increased the records age in auto-flush table then trying to find a job which executes the process to test but I am unable find anything. I appreciate if someone ...
I have a requirement to pull the old value of a filed which was updated on a particular date. Tried to query the sys_audit table but transactions are failing. What is the best option to do this?
Hi, I received the below error while executing the PowerShell script. User credentials cannot be used for local connections Please let me know what needs to be done.
Hello Guys, I Stucked in a requirement where ,when I need to Click on "Submit" (Custom, Not OOTB) Button on a form ,and I want to redirect on List in Workspace only. As it its a Workspace button, I made Client checkbox and Workspace form button- Ch...
Hi Experts ,Have a requirement when the tags are added to the change request, those added tags should get populate in the cab_agenda_item table for the associated change request,Similarly when the tags are removed from change in change_request table ...
why can't we have root cause analysis methods in Problem record?Did any one implemented 5 Why's RCA methodology. it would be good to have separate module under problem section.Just got a though
We currently have ITSM and leverage it for incident management. We have a need to have the same resources who are solving incidents apply time to a task (what we call a project). The requirement is as follows: Customer A has a bank of hours for incid...
In Incident Table there is field add two numbers should populate in 3rd field , but the problem is the number should be in eg : 0001 + 0002 = 0003 Answer should be in this format 0003 please help me I have written this code in Business rules : ...
I am on Kingston. I started out with the intention of using a script include to filter for a array of ticket sys_id's. However, I'm testing out using a very simple script (literally just returning a single string which is an existing sys_id, at this ...
I need help with below query: Is there any documentation available on how to enable subscription feature on a knowledge article in service now mobile app?
Hi Whenever the user raising a Planned change request the planned start date and end date fields are mandatory and selecting this values, but after some time the values are getting cleared for example when i click on the ui action like risk assessmen...
Hello All, We have an assignment group as ECAB and the group members are 2 persons - a) Test user b) demo user Steps followed : Create New emergency changeSet State as Authorize and select assignment group as ECABSave the change formApproval goes to ...
HI Team, I am using the below script in Flow designer and it works fine .Could you please let me know if it is best practice to use sys_id of a record directly in flow designer script.If not please let me know the alternatives we can use. Thank you...
I have a requirement to set a Date/Time field in a catalog item based on the Create Date of an associated record. 1. User chooses an Incident in a reference field. 2. On change script runs that populates the Date/Time field "Incident Created" with ...
