Hello, We have one user who is having the itil and sn_incidnet_read and writer roles still that user not able to see the incident whose assignment group is empty other than empty assignment group incidents that user is able to see. We have checked th...
Good day all,Need some assistance. Need to see how I can default a variable that is a part of a variable set to default to the catalog item that the user is under. Meaning we have 17+ software catalog items under those catalog item there is a filed c...
Hi When the Request is approved or rejected using approvals on portal page then I want to make the comments mandatory (need to create a comments field first). How to achieve this?something like this
I have a requirement to write a script to show all tables associated with the user on sys_user table.
I need a report that shows a list of all Assignment Groups that a ticket was reassigned to. You know how there is the field "Group Reassignment count", if the count is "4" then I need to know the list (and order/time stamps) with the actual group nam...
Hi, Trying to integrate Microsoft Intune and followed all the steps provided here https://www.servicenow.com/community/developer-articles/integrate-with-microsoft-intune-authorisation/ta-p/2312760 Unfortunately throwing an error when I try to chec...
Hello, We want to implement SLA's on our company, but we dont konw how we can manage some scenarios. -For incidents we have two types of resolution SLA, a first SLA if the incident is resolved with a workaround solution and a second for incidents c...
Hi when a user try add additional assignee to the card , the below error message was seen in the console"You do not have permissions to modify this record", and I have created a list_edit ACL as below and added again but still the same error how to f...
Hello !! Wanted to inquiry about the assignment groups structure from a best practice point of view as we are currently integrating PagerDuty and ServiceNow for incidents logging/triage..etc. Has been highlighted that in PagerDuty it is best to have ...
Hello all, I need to bring external knowledge sources into the knowledge base. The external source is from dev azure. I am facing errors like "Error-org.apache.jackrabbit.webdav.DAVException:Unautphorized" while running the schedule in external knowl...
I created a Scheduled Report. But now I want add CC,BCC in scheduled Report.PLease help me, What have to do ?
Hello,For logged in user i need to show the cost center code as default, I have tried the below code in default value but it is not working.javascript: var gr= new GlideRecord('sys_user');gr.get(gs.getUserID());gr.getValue('cost_center');
How do I call a decision table inside the flow? How do I trigger it? I know how to call a flow inside a decision table but not vice versa
The attachments and activity tab are not showing in SP if the request is waiting for approval. Is this OOB feature ?
Hii Everyone, I am currently working on snow to snow Integration with SOAP and web services using business rules,the inserting and updating of incident is working successfully. But when I am trying to update incident with null values that was...
