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Esc portal, my requests, tickets redirecting to a different page

In Esc portal , when opening a ticket through my requests, it is redirecting to a different page. We want it to redirect it to the oob page similar to oob instance. How to configure the page redirection in servicenow. Please help with the configurati...

Nagasri by Tera Expert
  • 691 Views
  • 1 replies
  • 0 helpfuls

Resolved! Someone has left my on-call rota rotation

Hi All I have an on-call rota set up for duty managers and this rota had 6 members in, all with a weekly rotation. One of the members has now left the company, and i want to know how i can change the rotation to not include this person from a particu...

Andy81 by Giga Contributor
  • 797 Views
  • 2 replies
  • 1 helpfuls

How to make Record Producer Variables editable on a ticket form

When a ticket is submitted using a record producer, Record producer variables will be Read only on the ticket Form. I want these variables to be editable for the users who are part of the current Assignment Group.Please suggest.

ppp4 by Tera Contributor
  • 732 Views
  • 2 replies
  • 1 helpfuls

Copy change to show the new change record

Hi,Is there a way to restrict the OOTB Copy change option to stay on the new change record upon Save.The OOTB behavior  redirects to the change record being copied upon click on Copy Change > Save 

Somujit1 by Tera Contributor
  • 1002 Views
  • 2 replies
  • 0 helpfuls

Make flow wait for tasks (created in another flow) to complete

Hi Team, Requirement is to create tasks when change is created. (Able to achieve this via flow)Change after going to implement state, tasks should be closed or else change cannot be moved to review state.I am not sure on how to modify flow (to wait f...

rambo1 by Tera Guru
  • 939 Views
  • 6 replies
  • 0 helpfuls

Extending Request, RITM and SC Task table.

Hi All, We have  ITSM already implemented. Now we are building a custom app related to HR module in same instance in Global scope. We have created our separate portal for HR. Now we are creating service catalog also for HR related activities. But our...

Community Alums by Community Alums  
  • 1186 Views
  • 2 replies
  • 0 helpfuls

Planned start date cannot be earlier than current date

I have one requirement, Planned start date cannot be earlier than current date on release record.I have written the below Onchange client script code, but i am getting the below script error. Please help me on this. function onChange(control, oldValu...

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Suresh36 by Tera Expert
  • 1675 Views
  • 18 replies
  • 0 helpfuls

Retroactive start

Hi All,What is meant by Retroactive Start = Original Date in SLA. How does this work ??Regards

sandie by Kilo Expert
  • 13702 Views
  • 9 replies
  • 18 helpfuls

Way to show incidents with no update within 24 hours

Is there a way to show all incidents that have not been updated within 24 hours?For example an incident was changed to status pending and updated last Friday. It has not been updated since that day. I am wondering if there is a way to pull those tick...

rfolino by Kilo Contributor
  • 9855 Views
  • 6 replies
  • 3 helpfuls