We've just begun to evaluate ServiceNow as of today, and I have setup a developer instance to help us look at functionality. We currently use BMC Remedy ITSM. One of the capabilities that Remedy has that I am having trouble finding a similar way of a...
Can please someone help me how can we hide a specific catalog item from popular items widget in SanDiego release?As I have seen in SanDiego, the widget has been changed so much from the previous release, as my code is working fine in previous release...
There is a requirement by the user to send the scheduled reports as email notifications. The condition is the report should not be as an attachment, it should be a real time report in the email body, of half donut type. Any idea how to achieve this?
Hi Team, I have Integrated Teams with ServiceNow and Able to chat with Live Agent, When trying to have a call using the /teams_call command/Action getting an error stating below. Service user details are not valid/not setup properly. Please verify ...
Hi,Can someone explain the differences of the 'business_stc' vs 'calendar_stc' on the Incident table?An API response is returning the following:"business_stc": "115200","calendar_stc": "380400",Thanks in advance.
what are the difference between all versions of service Now
Hi all,We implemented the dialog pop window in incident form for one UI action it is not working in Agent Workspacewhat i noticed is GlideDialogWindow won't work in Agent Workspace what is the alternated method for this to show the dialog pop window ...
1. Create email script - sys_script_email_list.do in this table2. Provide the Name of the email script3. For example DL is required for Incident Table Notifications, In the Script write the code like below: (function runMailScript( /* GlideRecord */ ...
I have gone through many such articles stating the exact difference between the both functions , but hardly able to get the proper difference , please share some good idea which could clarify the concerns. Regards. Shikha
As you see on Screenshot on all our "NPS" on Incident they get this Notifiication saying "This survey is in regards to INCxxxx" I want that deactivated on my surveys.How do I do that ?Thanx in advance
Hello, Referring to On Azure, synchronizing nested groups (groups with groups inside) into ServiceNow imports empty records - Support and Troubleshooting We've configured provisioning from Azure AD to ServiceNow, and all works well. However, in some ...
Is there a way in ServiceNow to send a text message to a phone whenever an incident is raised?I'm aware of Twilio integration and the OOB ServiceNow message feature; I'm just looking for another option.Thank you in advance
provide interview questions and real case scenarios on reports, ACL, inbounded email
How can i show all the items belonging to all catalogs and the categories available for a user in this Sc category widget instead of just showing the Popular items, How can i achieve this?
I am trying to return the label of a catalog variable in flow designer. It seems like no matter what I do, I still get the value of the variable, which is true/false, or undefined. I have tried both items below and cannot get the label. I need to lab...
