Servicenow licencing cost for custom table roles

[chandan1994]

Hello Team,

Could you help me to find how service now charges as per the role if any document or something will be helpful.

Scenario : i have a custom table and it has custom role it allows to read and write access to the particular table,does service now will charge for it ? if yes how much or any document, please assist.

condition 1: this role user can't update any base table of servicenow only the custom table

condition 2 : this role user can update some of base table like contract table data.

Thanks

[Dhananjay Pawar]

Hi,

If they can create or update the record then yes there will be charges. Don't know how much, for more details you can reach to ServiceNow.

Thanks,

Dhananjay.

[MrMuhammad]

Hi @chandan1994,

Licensing highly varies from customer to customer. The license price for you might not be for me. Recently, we had a number of conversations with our ServiceNow Account rep. So, what they offered to us was custom tables based on users. Let say, 40$ per table per user so if you have 20 users using that table, the total cost would be 40*20 = 800$. I can't mention the price here as that is confidential because that might be totally different for you. 

Create & Read [own requests] access for users having public or snc_internal roles was given free, only if users are using the portal for that. Write and Delete roles were paid. 

I will highly recommend connecting with your Account Rep to get the authentic information. Just for your information recently,  pricing has also been changed.

Hope that helps!

Thanks & Regards,

Sharjeel