ServiceNow shipped SAML 2.0 Key store: password?

JP-ODU
Tera Guru

I'm trying to update our expiring SAML 2.0 keystore to one of the new ServiceNow provided certificates, as described in KB0994948: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994948 

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The trouble is generating the metadata. I'm throwing the error: "Exception occured, please check the logs for details"

Checking the logs... "Keystore was tampered with, or password was incorrect." But I never received a password for the keystore? In the certificate form, there's a password there, but it's hidden as dots.

I tried to copy+paste it out of the certificate entry, but I don't think that's working, it pastes whatever I last copied. I found a Community post that claims the default key store password is "changeit," but that doesn't work. 

Where do I find the password? Do I just save a new password of my choice in here? 

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3 REPLIES 3

PaulP3642197040
Tera Sage

Hi -

usually, you will be generating this Keystore while adding the certificate right. however, the default Keystore password will be"changeit"

 

Regards,

Paul

 

Regards,
PaulSylo

So I guess if I've been using "changeit" but getting "Keystore was tampered with, or password was incorrect," then I probably just need to take this up with Support, huh?

Found an older community article regarding a similar issue. There it was stated, that the default alias and password is "saml2sp" and for me it worked so far.

 

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