ServiceNow to ServiceNow E-Bonding | SRM

[Milind1]

Hi All,

We have customer requirement to E-Bonding of two ServiceNow instances. We are doing it for SR Module and we need to integrated all three levels i.e. REQ, RITM, SCTASK.

Data flow will be as below.

1. User raise an request in their ServiceNow - A instance and 1st level approval will be happen in their side

2. then 2nd level approval will be happen at our ServiceNow - B instance

3. Task fulfillment and resolution will be in ServiceNow - B instance.

How do we achieve this any lead

Thanks

[Aranya]

Hi Milind,
The basic configuration will be:-
1. User raises a request on Instance A. The REQ, RITM and SCTASKs are created accordingly.
2. After the 1st level approval, create an action(flow designer) or use run script(workflow) on the flow of the requested item to trigger a POST REST Message to post the request, requested item and catalog task details in Instance B. Use the variables that you want to transfer as the inputs of the action and the http status code as the output(to check if the integration is done properly).
3. After all the data is in the Instance B, the workflow or flow (which is to be created in Instance B separately) on the request and requested item tables will be triggered which can ensure that the task fulfillment and resolution goes through smoothly.

Thanks!
P.S. Please mark as Helpful if I was able to clear your doubt.