Sessions time out after 5 or so minutes after SSO implementation

[DarkAvenger]

Hi all

we just implemented SSO to ServiceNow through SiteMinder. The system requires the users to first login to an internal portal (the login happens generally automatically through Windows authentication) and then click on a link to SiteMinder.

Now many of our non-Admin users have this problem that their session times out after 5 minutes. Trying to weed out any ServiceNow-side causes to this we added the parameters "glide.home.refresh_disabled" (set to false) and "glide.ui.session_timeout" (set to 30) but these do not seem to have any effect on the time-out.

Our security folks tell us that SiteMinder does not have any control over the session beyond authentication.

Admittedly this may not be a time-out per se, but right now we don't have many ideas on how to solve this.

Does ServiceNow have a requirement of any kind of a keep-alive message being passed from the browser every so often?

[DarkAvenger]

Would the value in the "Remember Me" checkbox affect the session time out when SAML SSO is enabled?

[david_legrand]

I'll try to think about it but nothing pops up right now

[DarkAvenger · Accepted solution]

Thank you David.

It seems now that this was caused by the property "glide.ui.rotate_sessions" that was set to TRUE as part of the High Security Plugin.

We changed this to false last week and have not heard this issue reported since then.

In case anyone is interested, this property is mentioned here:

SAML 2.0 Web Browser SSO Profile - ServiceNow Wiki

and

High Security Settings - ServiceNow Wiki

[hiranmayeesahoo]

Hi All,

Can you please let me know the steps to configure SAML 2.0 with siteminder for sso integration.As i am new to siteminder,no idea what all details need to configure to have a successfull sso integration.

Thanks in advance !