Slush Bucket issue -

[poyntzj]

we have a slush bucket for linking incidents to each other (Incident -> Parent     Note this is not the same as Incident -> Parent Incident)

As admin, it shows all Incidents without a filter needing to be used.

If I go in as a standard process user, the user gets the slush bucket up, but nothing is seen in the left hand window or can be searched

If I change the filter to Active is true and then run the filter, I can then see the active incidents in the left hand window

If I change the filter to Active is false and then run the filter, I do not see any tickets - I suspect this is where it is failing when there is no filter set.

I cannot fathom how this is set or where - i cannot see any Client Scripts set on the Incident table or Task table that would do this (from following another question on slushbuckets and restrictions)

any pointers - clearly not used by too many of our users, but now it has been raised by one I am interested to get it working for them

cheers

[Mike Allen]

There is the incident query business rule that restricts all process users from seeing active incidents.   I wonder if this is what is causing your issue.

[poyntzj]

does not look like it.

The user can see any open ticket regardless of them having anything to do with it

we have the same with the "manual" approvers for changes. It is a limited list, but looking that looks like it is defined as the Dictionary for the slush bucket

nothing jumping out to me here on the Incident list

I do find it odd the default filter shows nothing, but changing the filter to Acitve is True shows records.

[Mike Allen]

Was it a OOB table?   Or did you create a many to many?

[Kalaiarasan Pus]

not sure if am right or wrong , but whenever I have used slush bucket and if the filters are not set and records returned are very large, it seems to give blank records....