Set assignment group based on variable

[nikhitha24]

I have a service Request that I would like to have auto-assigned based on a value from one of the variables. The variable is a select box in the question choice i need to be auto assigned based on this how can we achieve this through workflow.

The below screenshot is referred to the variable question choices.

I have written this in the workflow but it is not working.

This are the assignment groups i need when i select the assignment group.

• E&G   à Hosting - Backup - IT         
• MinAu IT  à Hosting - Backup - MinAu - IT
• MinAu OT  à Hosting - Backup - MinAu - OT
• MinAm IT  à Hosting - Backup - MinAm – IT

[Adrian Ubeda]

Hello nikhitha24, 

You should add 'if' statement inside your run script action for select each assignment group based on decision, apart from that I'll create a property and store there all sys_ids from assignment group, in case you need to add additional group in future you'll need to change property only; should be something similar as follows:

//if you want to test before create the entire solution

if(current.variables.asset_field == 'E&G value') {
  current.assignment_group = 'sys_id_Hosting - Backup - IT';
  current.update();
}

//This is the entire solution using property

var assignmentGroup = gs.getProperty('assignment_groups_ids');
if(current.variables.asset_field == 'E&G value'){
  current.assignment_group = assignmentGroup[0];
}else if(current.variables.asset_field == 'MinAu IT value'){
  current.assignment_group = assignmentGroup[1];
}
//add else if branches as need it
...
current.update();

[Brad Bowman]

In addition to excellent suggestions by @Adrian Ubeda, keep in mind that 'current' refers to the RITM, while in the Catalog Task activity 'task.assignment_group' will set the assignment group of that Catalog Task, so use the appropriate method.  Setting the Task AG could then set the AG of the RITM if you have a Business Rule in place to update the RITM AG when a Catalog Task AG changes.  Also, you shouldn't ever need to use current.update() in any workflow script. 

[Aniket Chavan · Accepted solution]

Hello @nikhitha24 ,

You can give a try to the script below and let me know how it works for you.

// Get the assignment groups sys_ids from the property
var assignmentGroupIds = gs.getProperty('assignment_groups_ids');

// Get the value of the variable (replace 'your_variable_name' with the actual variable name)
var selectedValue = current.variables.your_variable_name;

// Set the assignment group based on the variable value
if (selectedValue == 'E&G value') {
    current.assignment_group = assignmentGroupIds[0];
} else if (selectedValue == 'MinAu IT value') {
    current.assignment_group = assignmentGroupIds[1];
} else if (selectedValue == 'MinAu OT value') {
    current.assignment_group = assignmentGroupIds[2];
} else if (selectedValue == 'MinAm IT value') {
    current.assignment_group = assignmentGroupIds[3];
}
// Add more else if branches as needed for other values

// Update the record
current.update();

// Note: 'current' refers to the RITM, adjust accordingly if working with Catalog Task
// If needed, set the Task assignment group separately using 'task.assignment_group'

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks,

Aniket