Set Assignment group field on Catalog item RITM

[AP30]

Hello All,

I am trying to make the "assignment_group" and "assigned_to" fields visible on a specific Catalog Item RITM. These fields are not available by default on sc_req_item table but only on specific catalog item RITM. How can i achieve this?I tried using a UI Policy but nothing changed. I checked the dictionary entry override on sc_req_item table and I am not sure how to set the attributes to fit my requirement. Below is a screenshot. Please advise on how i can get both assignment group and assigned to fields to show for this specific catalog item RITM.

Thank you for your help.

[Kieran Anson]

Hi,

Your question is slightly confusing, can you elaborate on the following?

When you say you want to 'set', are you wanting to set the value of these two fields in a workflow? Are you wanting to make them visible on the form only when the catalog item is a certain one? 

[AP30]

Apologies for the confusion. I want to make the two fields (assignment group and assigned to) visible on the form only when catalog item is a certain one.

[Kieran Anson]

Ok, you'll first need to add the fields to the form using form designer.

Then a UI Policy will need to be used to only display the fields when required:

Caveat & a personal suggestion, if this requirement is for a single item I wouldn't use this method. This method is going to increase load time on all other items as it renders and then hides the fields. I'd personally create a View Rule that forces people to a dedicate view for this item. This would be expandable as more items meet this requirement!

[AP30]

Hi Kieran,

I have tried both suggestions and I am still not seeing the fields on the form. Not sure where else to look other than Dictionary entry override and I am not sure how to debug that either.