Set the Request State from a Request Item workflow

billi_lumley · ‎06-18-2013

Is it possible to set the Request State using Run Script from a Request Item workflow?

I tried using: current.request.request_state = 'requested';

Not working...

NeilH2 · ‎06-19-2013

Run a query to access the request table and update the state

I use this all the time to set short descriptions from a request item

var req = new GlideRecord('sc_request');
req.addQuery('sys_id', current.request);
req.query();
while (req.next()) {
req.request_state = 'requested';
req.update();
}

View solution in original post

Daniel Oderbolz · ‎07-28-2017

How about this?

var req = new GlideRecord('sc_request');

req.addQuery('sys_id', current.request);

req.query();

while (req.next()) {

req.request_state = current.request_state;

req.update();

}

I would avoid code with hard coded values.

Rather, I would want to copy the request_state from the RITM.

If this post was helpful, I would appreciate if you marked it as such - thanks!

Best
Daniel

Daniel Oderbolz · ‎07-28-2017

I tried that, but to no avail.

It seems that current.request_state is not updated?

If this post was helpful, I would appreciate if you marked it as such - thanks!

Best
Daniel

billi_lumley · ‎06-19-2013

Perfect! Much appreciated!