How to create application wise SLA report for both resolution and response SLA’s
How to create application wise SLA report for both resolution and response SLA’s
Forum Posts
To-dos functionality for ITSM
Does anyone know if there is something similar to HRSD To-Dos for ITSM? We have a business process that requires users to submit a form then half way through the workflow, submit some more data which wasn't available to them during the initial submis...
Record Producer variables are not showing in Incident Variable Editor
Hello All, The variables I selected while submitting the Record Producer is not showing in the Incident Variable Editor. Some of the variables are showing, others are not. What can be the possible reason for it? Thanks!
Resolved! Release Management Delivery Plan
There is an available field on features called Delivery Plan. The only documentation I can find for delivery plan is related to Service Catalog and says it is not supported. https://docs.servicenow.com/bundle/washingtondc-api-reference/page/script/us...
Redirect knowledge to latest version if user has link to older version of the article
I am trying to redirect knowledge to latest version if user has link to older version of the article. What configuration/ customization is required for this.
"Replace Coverage" button not appearing even though I have admin role
I want to replace the primary coverage for a shift. However, the "Replace Coverage" button does not appear under "Actions". I know that a workaround is to delete the coverage first, then add a new coverage; however, the Replace Coverage button would ...
Create Custom widget that create New incident form portal
Hi Team, I want to create a Custom Widget that can be used for creation of new incident record from portal.
Blurry Exporting of Report PNG or PDF from reporting in ITSM Module
Greetings, Hi all, I currently have ITSM PRO and was wondering if there is a way when exporting a scheduled report that has bar charts and label headers. Is there a way for when I export this report with png to not come out blurry? I don't want to...
I have one catalog item, need to show for only 10 countries and 1 site code that site code is not av
I have one catalog item, need to show for only 10 countries and 1 site code that site code is not available from the list of 10 countries.Please suggest in script in user criteria.
How to know which values could not be found using "is one of" filter option
I am trying to search for a list of values using "is one of" filter conditions. Suppose I enter 20 values in filter but SN returns only 17 records. I want to see which are the 3 values for which there is no data in system. Is there a way to find whic...
How can i call UI Action in workflow
Hi, i created ui button and this ui button display when description data updated as failed in RITM. i need to call that ui button in workflow. How many times the user click on resubmit button i need to start the workflow procedure from starting.
Authors not able to change valid to date and cannot republish the expired retired knowledge article
Hi Team,I have a query where authors of knowledge article are not able to change valid to date of expired retired article is it OOB functionality, if it is OOB functionality how to configure that authors will be able to change the valid to date and r...
Resolved! add a new menu to the left menu bar of the Agent Workspace.
I would like to add new menus other than Home, List, and Analysis Center on Agent Workspace.I understand that this can be set up on the Agent Workspace configuration screen, but I cannot put a landing page similar to the home screen. Please let me kn...
Resolved! how to prevent Asset duplication during Asset creation?
As Asset Manager we can't create 2 assets with the same Serial number and Manufacturer.Serial Number and manufacturer should be unique Key to prevent any duplicate data.
Want to send notification based on date field in catalog item
We have q request to send notification to requestedfor based on date. A date field is present in catalog item based on what is selected date on that field before 1 day and after 1 day we need to send a notification. For ex:-if i select 25th date so ...
