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Change Request Auto Cancelled

Hi there, I have some Change Requests which is being Auto-Cancelled, but, when I've checked there is no other approval triggered.This is the message:Auto-Cancelled: The Planned Start Time has passed and was not approved by the System Owner or Manager...

Andre Tella by Tera Contributor
  • 465 Views
  • 3 replies
  • 0 helpfuls

read only access to sys_dictionary

Hi There, i hope everyone is ok. We have an integration between a tool and snow that retrieves data from snow. They want to get data from sys_dictionary table. For this purpose i created a role and added it to all sys-dictionary.* ACLs and still gett...

cuchi by Mega Guru
  • 1424 Views
  • 8 replies
  • 0 helpfuls

Breach Time Of Incident Calculated Wrong

Hi All, We have recently found a weird behavior, Once the Incident is breached the Incident SLA 'Breach Time' is still getting updated with the pause duration. Ideally , the Breach time should not consider the pause duration once the ticket has breac...

shivanki1 by Mega Expert
  • 2112 Views
  • 7 replies
  • 0 helpfuls

Hide field in catalog item

Hi all,i have a requirement where i want to hide a field in catalog item, when SMS opt-in field is check in user's profile.i added a function in existing script include to fetch the userID and a onload client script as per my client requirement, But ...

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shaik17 by Tera Contributor
  • 329 Views
  • 2 replies
  • 0 helpfuls

issue with portal Hamburg menu hover

 @jaheerhattiwale Hi Jaheer,Good AfterNoon. Whatever we have created Hamburg menu is working fine that means whenever user hover on the Hamburg menu it will show the list of items that is Okay. But when the user hover out(that means remove the cursor...

Requester vs Business Stakeholder : Where's the red line ?

Hello,As far as I know a Requester is defined as a user who can create, edit, and view their own requests.Now we often see requests to go further such as :- A manager should see all requests from his team- A user should see request from other users i...

Fred Jean by Tera Expert
  • 798 Views
  • 3 replies
  • 0 helpfuls

Clickable URL field in portal list view

I would like to show a field with clickable hyperlink in portal list view for a table to users . Even OOB URL field is not rendered as hyperlink in list view . There are multiple solutions for native UI but looking for any inputs to make it work in p...

VigneshMC by Mega Sage
  • 1198 Views
  • 4 replies
  • 1 helpfuls

Dashboard report is not visible to a user.

Requirement :A specific dashboard report is not visible to a user & showing below mentioned message. I've to make this report  visible in a dashboard tab."Sorry, you do not have access to this indicator, breakdown, or element combination. Please cont...

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Resolved! Implementing phone notifications

Is it possible to implement a workflow so that when an incident occurs, a phone call will be made (and will continue to ring until the person in charge notices it)?

ayano by Giga Guru
  • 890 Views
  • 3 replies
  • 2 helpfuls