This KB didn't answer my question:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700938We have a system user to generate incidents via rest API, but also some agents use the user to log in to ServiceNow in a Web Browser.Are R...
Hello fellow ServiceNow practitioners I have a question regarding Change Management. Our Impacted Services/CIs tab is getting auto-populated with Services/CIs that has nothing to do with the Affected CIs. It also triggers approval to groups that's to...
Hi , We have custom workflow created for change module. Post upgrade from Washington to Yokohama, our approvals are not working. Records are not getting created into approvals. Please suggest. Regards,Divya
Hi Can you please assist for below issue'Work notes' are not visible for few incident records in list view but it is visible for most of the incident records. Thank you,Anusha
Hi all, We're experiencing some woes due to query_range ACLs. I'm still trying to get up to speed with these so I thought I'd ask the community how they are tackling issues like these. In advance, I have to apologize for my vague example here, but ne...
Hi All, We are having visual task board configured on our instance where the filter says that "Active is true" and "assingment group is something" or assingment group is something.Running that filter on incident table shows 30 records but the VTB sho...
Does ServiceNow have a training link for Yokohama Change Management training?
Hello, is there an equivalent to the IncidentState script include for change management? When updating incident state values (e.g. in a business rule), it is recommended to use "IncidentState.CLOSED" instead of '7'. Within change management I couldnt...
Hello We use Machine Translation to translate every article into Welsh. This means that the articles are linked and it is possible to 'toggle' between them from either the English or Welsh version of the article. However, we are receiving some reques...
How can I embed a platform analytics dashboard into a scheduled email as a PNG? Instead of sharing the dashboard as an email attachment, is there a way to embed the dashboard as a PNG to the email body? Thank!
My PDI instance is Automatically Redirecting to Appstudio instead default page. Does someone how to fix this. Its Yokohama release
Good morningI have been looking at this for hours and overcome a lot of upgrade issues to get here but i am stuck so hoping someone has an easy answer my tired brain isn't thinking of We are using the absolute API to pull data into service nowPre upg...
Hello all,I'm wondering if anyone working with #mobile publishing come across this issue? Issue When attempting to submit a new app request, the error message 'Failed to submit request: Submission failed due to an unspecified error. Please refresh y...
For a notification(email invitation) when triggers the email content is blank for some recipients while for others it is coming fine. Is there any known issue or any reason why this is happening.
Hi all, there is a html field and the filed value we are showing on portal. When printing the new lines are replaced with <br/> and I want to replace with new line in widget as well, but it is not working. But in when i troubleshoot in background scr...
