Set up notifications for Agent Workspace

[Trupti9]

Hello,

I have a requirement to configure notifications for agent workspace. But I'm not able to see the notifications tray icon itself. Could anyone please help me with it.

Thanks in advance!

[Community Alums]

Hi @Trupti ,

This is the doc from ServiceNow should help you : https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/task/configure...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Trupti9]

Hello Sandeep,

Thank you for a quick response. I have already tried this. But still not able to see the icon.

[Ash33]

Hi Trupti,

I am facing the same issue. Did you manage to find a solution?

[Trupti9]

Hello,

You will first have to set up a notification in the "sys_notification" table, and then add a record under the "Contents" tab of the sys_notification record you created(which will create the record in the "sys_notification_workspace_content" table) to get it displayed in Agent Workspace.

Hope this helps!