Show attachment on ritm on service operations workspace

[Vinya Jakkula]

Hi team,

I need to show attachments with link at top of RITM.please help me here.

[Ankur Bawiskar]

@Vinya Jakkula 

you cannot show it directly.

what's the use-case to show files there on top header?

It's not a good UI experience.

The fields there help agents to see the RITM details at a glance.

The agents can always see the files in right side in contextual side panel.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Vinya Jakkula 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.