Show User ID also in the caller field of Incident form

[Servicenow Use4]

Hello Experts!

Can someone please tell me that in the Incident form, if I open the caller field (search for a user, basically), I see Name, First Name Last Name and Email Id columns. How should I bring User ID column also in that? I don't see the gear icon anywhere in that window.
Is there some attribute that has to be added to the dictionary entry of that field?

Thanks!

[asifnoor]

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[Servicenow Use4]

Hello Asif,

Your solution worked for me in a different case when I was trying to have User ID also while searching by typing it in the 'Caller' field.

Thanks for that. I got 2 problems solved. 🙂

Best Regards,

ServiceNow User

[asifnoor]

Good to hear that the solution helped 🙂

[Ankur Bawiskar]

@Servicenow User 

If you wish to show additional fields when user clicks on the lookup then refer the steps I shared.

That should help you.

Regards
Ankur

[Ankur Bawiskar · Accepted solution]

@Servicenow User 

You need to configure the list layout

1) Right click -> List Layout

2) Add the User ID field

3) Save

Output:

Regards
Ankur