Show User ID also in the caller field of Incident form

[Servicenow Use4]

Hello Experts!

Can someone please tell me that in the Incident form, if I open the caller field (search for a user, basically), I see Name, First Name Last Name and Email Id columns. How should I bring User ID column also in that? I don't see the gear icon anywhere in that window.
Is there some attribute that has to be added to the dictionary entry of that field?

Thanks!

[asifnoor]

Hi,

You can click on the field, configure dictionary and under reference specifications, you can add the column you want like this

ref_ac_columns=user_name;first_name;last_name;name;email

If you want to search by this column as we wll, then use ref_ac_columns_search

Ref: https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/field-administratio...

Mark the comment as a correct answer and also also helpful if this has answered your  question.

[Servicenow Use4]

Hello!

I tried adding the attribute but it did not work. Below is the data from the Attributes field:

ref_contributions=user_show_incidents,edge_encryption_enabled=true,ref_ac_columns=user_name;first_name;last_name;name;email

[Servicenow Use4]

correction! 

below is the Attributes field data:

ref_contributions=user_show_incidents,edge_encryption_enabled=true,ref_ac_columns=user_name;first_name;last_name;name;email,ref_ac_columns_search=true

[asifnoor]

Hi,

That looks fine. Can yo ushare the screenshot of the config.

Also what do you see when you click on magnifying glass icon beside caller field?