Hello, Currently, knowledge and catalog are default search result type in Agent Assist. I would like the search to default to only knowledge articles to eliminate the search results of the catalog items. Where would I go to change this default check...
Background Scripts are Server side scripts that can be immediately run on ServiceNow instance and can be very helpful if you want to try scripts out or fix minor issues on records. To write a Background Script Go to Application Navigator > Scripts - ...
I'm trying to bulk import incident templates to the sys_template table and it won't work properly. Hoping someone has some ideas. Latest Tokyo patch. I first tried the basic import process utilizing the system-generated Excel template (including all ...
When selecting German Language also it was showing English Choices only, so need to include German choices in the script, kindly help me
i want to populate a requester as a current log in user in a service portal please someone guide me on this
Hi All, I have a "request for" reference field in that field default value is logged in userid. So, If I select "exists"(its a checkbox) as No, then request for should be cleared. When I select back to "exists" as 'Yes' then UserID should be popul...
How to create an outage record automatically from change request when state of change of change is scheduled and if they select some particular question from risk assessment.
Hi Team, We have a requirement that need to create related list that should fetch user's cmdb in Servicenow. For example if i am opening my user record in sys_user table it should display the record what are all the assets assigned to me in ServiceN...
Hello, User has "Can Contribute" & "Can Read" Permissions for the Article and still not able to view the Article in Portal. Error: "You do not have sufficient privileges to access this knowledge item" Please someone share your expertise on this. Than...
Hi Team. We have customized Service Portal with "/amc" We just want to restrict this portal for users, is there a way that we can restrict access "www.xx.service-now.com/amc" Thanks
I have a requirement to create record in "sys_template" table with table as "change_request" when the catalog task is created.I have used "create record" action and created the record, but I am unable to give template values for change request.Please...
Hi All Don't create incident if already. Incident Exists with same CI..? on the incident table. If any incident created by event or any other way. That's should be attached to Already existing incident. How we can achieve this please help var incGR =...
Spoiler Hi, I would like to know the purpose of the UI Script should not use DOM Manipulation. We have couple of script on the table check(scan_table_check) table. UI scripts should not use DOM manipulation - Can we remove them or is there any im...
ESS users redirect to sp page based on the following property ( glide.entry.loggedin.page_ess) ,In exception case if ESS users belong to plant department then should redirect to nav.do page can we set value of property based on script ?
i want to set a value of requester as a current login user in service catalog how to achieve this
