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How to create an RITM through script in servicenow

Hi All, I need to create an RITM through run script in workflow in servicenow. Can someone please help with the same. Cart API is going to be deactivated in upcoming release and cartjs api apparently adds to sc_cart_item table. Can someone please hel...

Resolved! Due date on sc_Task to be populated to due date on RITM

Hi All, I am trying to populate due date on sc_task and also on ritm based on a variable (effective date) in one of my catalog item. So, when effective date is filled, the same date has to populate on sc_task and ritm I have written a BR on sc_Taskta...

Renu9 by Tera Contributor
  • 1259 Views
  • 5 replies
  • 0 helpfuls

indexOf( ) not working

Hi All, I am trying indexOf () function in inbound action to check the subject and assign to particular group. But indexOf( ) is assigning tickets to only one group. I have 2 almost similar subjects to validate like below, but it is not working. Emai...

Sandeep Raj1 by Tera Contributor
  • 1019 Views
  • 4 replies
  • 0 helpfuls

Dynamic OLA Duration time, percentage of parent SLA

Hello all, we have a rather complex requirement that cannot really be done through ootb, but I am looking for ideas that could make it work.Use Case:1. Customer opens a Case2. SLA triggers (e.g. 10 hrs)3. SD then creates an Internal Incident to solve...

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Frantisek_K by Tera Contributor
  • 858 Views
  • 1 replies
  • 0 helpfuls

Resolved! Auto Populate Assignment group based on variable on Record producer

Hello Expert, I have look up variable "u_issue_category" on Record Producer report an issue which raises an incident after submitting the form. Issue category variable shows some values but if the value selected is "One" then after submitting the rec...

Community Alums by Community Alums  
  • 1470 Views
  • 8 replies
  • 0 helpfuls

Resolved! Way to remove Additional Comments text when using $current.comments variable

Hello!  Has anyone found a way to remove the "Additional Comments" text highlighted in the screenshot?  I am using the ${current.comments} variable on my notification and the customer would like it removed but I haven't seen a way to remove it?

Community Alums by Community Alums  
  • 2748 Views
  • 6 replies
  • 2 helpfuls

Fetch Child Incident Details using API

Hello,  I need to fetch Child Incident details of a Parent Incident using ServiceNow API. I'll have the ticket number of the Incident, using which I need to gather information on all the Child Incidents related to the Parent. Kindly let me know what ...

Resolved! Best Practice for Request Form with 30+ variables

Hi Folks, we have a stakeholder requesting a catalog item built, with more than 30 questions/variables that would need to be filled in by the submitter. Our developers are advising that this many variables is not a best practice (e.g. performance iss...

Resolved! Adding Email Client to Toggle Bar on Project Form

Our PMO group would like to have the ability to send an email within the project form capturing the appropriate work notes I have this ability turned on for Change, Problem and Incident and when I did the same dictionary action for Project, it shows ...

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terrieb by Tera Guru
  • 1717 Views
  • 4 replies
  • 4 helpfuls