Resolved! Agent Workspace "more" button in tab navigation bar
Is there any way to edit the more button on agent work space?
Forum Posts
Resolved! How can i remove timestamp values from comments when i am passing it in notification through email script in one new row of table
How can i remove timestamp values from comments when i am passing it in notification through email script in one new row of table
Data source
Hello, What is the difference between data source and import set Import set: is a staging table which temporary holds the data untill it is processed into servicenow tabledata sources: ? Can we load data with import sets without having data sources ?...
Resolved! In the payload one variable value is resulting with undefined.
Hi Team,I have an SR that once catalog submitted after approval the payload will be sent to azure and fulfillment process will continue the flow. Based on the selecting the subscription selecting the payload differs. One variable (select box) which ...
Resolved! a way to update the work notes for the related issue record
Is there a way to update the work notes for the related issue record when the change management is closed?Best regards, and thank you in advance.
How to add conditions on templates so that it is only visible when the conditions are validated ?
Hi All, I have a requirement to make a template visible on the template bar only when category, subcategory and Assignment group is set to specific values. As far as I can see Templates can only be restricted using user or groups.is there a way to ac...
How to Create m2m record?
I have created a new m2m table on the rm_release table to create change_request table. Created a new UI action which will create the change record, but not inserting a record in the m2m table to show relationship link between them.Is there a way to g...
How to add an image in Notification email script in a message
How to add an image in Notification email script in a message
Is it possible to disable email MFA options?
Hi all,I upgraded my instance from San Diego to Utah.In San Diego version, I configured only app MFA option to login to the instance, but in Utah email option appeared. I want disable email option and force users to use app MFA authentication.Where c...
I have a UI Action on a particular table which I want to hide based on certain Condition
I have a UI Action on a particular table which I want to hide based on certain Condition. I am able to hide the UI action but customer doesnt want to refresh/reload the page manually.Instead he wants to automatically refresh the page once this value ...
How to do changes on Service portal like changing widget's border color, text color etc.?
Hi All, I am working on some changes on Service Portal and I will really appreciate if you could help me with the following points:1. How to change border color of the widgets across the Service Portal ?I have to change border color of the widgets ac...
Mandatory Comments Dialog box when Rejecting change from the Approvers list in Change record
Hello Experts, We have a requirement where if the change approver is Rejecting the change from the Approver related list in a change record using the Reject button (list choice/ list context menu UI Action), then a popup/dialog window should display ...
How to create records in table using postman data
Hi All,Below is the sample data that i am trying to send through postman to create record in table{subnet : '{"subnet1":"subnet-004834", "subnet2":"subnet-04f6908", "subnet3":"subnet-0f8345", "subnet4":"subnet-08198a4"}';above data if not there in ta...
Update assigned to field using transform map
Hi,I have created a transform map to update assigned to field in one of my custom table. created field mapping for the same and assigned to updated correctly. Now i want to restrict if the mentioned user is part of the assignment group then only it s...
