User profile not showing Groups list of which user is part of.On other side in Group member's list Users record is visible. NOTE: I have chacked BR and Client script but no luck.Please guide to resolve this issue.
Hi All, I need to create an RITM through run script in workflow in servicenow. Can someone please help with the same. Cart API is going to be deactivated in upcoming release and cartjs api apparently adds to sc_cart_item table. Can someone please hel...
Hi All, I am trying to populate due date on sc_task and also on ritm based on a variable (effective date) in one of my catalog item. So, when effective date is filled, the same date has to populate on sc_task and ritm I have written a BR on sc_Taskta...
Unable to call other instance REST API(script) from action script and Oauth is working fine only if the request is on same instance.But when i tried to call other instance, getting 'User Not Authenticated'. Please somebody help on this. Thanks in adv...
Hi All, I am trying indexOf () function in inbound action to check the subject and assign to particular group. But indexOf( ) is assigning tickets to only one group. I have 2 almost similar subjects to validate like below, but it is not working. Emai...
Hello all, we have a rather complex requirement that cannot really be done through ootb, but I am looking for ideas that could make it work.Use Case:1. Customer opens a Case2. SLA triggers (e.g. 10 hrs)3. SD then creates an Internal Incident to solve...
Hello Expert, I have look up variable "u_issue_category" on Record Producer report an issue which raises an incident after submitting the form. Issue category variable shows some values but if the value selected is "One" then after submitting the rec...
Hello! Has anyone found a way to remove the "Additional Comments" text highlighted in the screenshot? I am using the ${current.comments} variable on my notification and the customer would like it removed but I haven't seen a way to remove it?
Hello, I need to fetch Child Incident details of a Parent Incident using ServiceNow API. I'll have the ticket number of the Incident, using which I need to gather information on all the Child Incidents related to the Parent. Kindly let me know what ...
Hi, I need to add Short Description field to the option below. Thanks in Advance for the assistance. Where is this information stored in ServiceNow?
Hi Folks, we have a stakeholder requesting a catalog item built, with more than 30 questions/variables that would need to be filled in by the submitter. Our developers are advising that this many variables is not a best practice (e.g. performance iss...
• What is UI Script and give me any example where you used UI Script.?
How can i default the date field to the current date and also they cant select past dates? Catalog item.
Our PMO group would like to have the ability to send an email within the project form capturing the appropriate work notes I have this ability turned on for Change, Problem and Incident and when I did the same dictionary action for Project, it shows ...
Hi all,I am looking to create a flow that automates adding "group type" to a user group that contain a certain word. for example all groups that contain the word "change" will be added Group type "ITIL". Any advice on how to do this with flow desig...
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