Show User ID also in the caller field of Incident form

Servicenow Use4
Kilo Guru

Hello Experts!

Can someone please tell me that in the Incident form, if I open the caller field (search for a user, basically), I see Name, First Name Last Name and Email Id columns. How should I bring User ID column also in that? I don't see the gear icon anywhere in that window.
Is there some attribute that has to be added to the dictionary entry of that field?

Thanks!

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Servicenow User 

You need to configure the list layout

1) Right click -> List Layout

2) Add the User ID field

3) Save

find_real_file.png

find_real_file.png

Output:

find_real_file.png

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

12 REPLIES 12

@Servicenow User 

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hello Ankur,

 

Sorry for the delay in getting back. Yes, your solution worked. Thanks a lot.

 

Glad to help.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader