The CreatorCon Call for Content is officially open! Get started here.

Show User ID also in the caller field of Incident form

Servicenow Use4
Kilo Guru

Hello Experts!

Can someone please tell me that in the Incident form, if I open the caller field (search for a user, basically), I see Name, First Name Last Name and Email Id columns. How should I bring User ID column also in that? I don't see the gear icon anywhere in that window.
Is there some attribute that has to be added to the dictionary entry of that field?

Thanks!

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Servicenow User 

You need to configure the list layout

1) Right click -> List Layout

2) Add the User ID field

3) Save

find_real_file.png

find_real_file.png

Output:

find_real_file.png

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

12 REPLIES 12

@Servicenow User 

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hello Ankur,

 

Sorry for the delay in getting back. Yes, your solution worked. Thanks a lot.

 

Glad to help.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader