showing all the sub categories available irrespective of what category is set on reports
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-19-2024 03:31 AM - edited 02-19-2024 03:34 AM
Hi, we have dependent field on sub category so on Incident table subcategories are displayed based on the dependent Category right?
but this thing is not working on reports
it is showing all the sub categories available irrespective of what category is set, but I want to display only related subcategories.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-19-2024 03:53 AM
Could you please share, the screenshot what your trying to achieve and which report you are running.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-19-2024 03:56 AM
Hi AG,
I am trying to share the SS but how many times I try and how differently I try, it is not working showing as error.
My issue is simple on Incident for we can display subcategories depening on Category we select right?
but same thing is not working on reports, what ever may be the category is selected, it is displaying all the subcategories in the filter section.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-19-2024 03:59 AM
Assuming you are referring to this
If yes, then it will not show dependent Sub cat, as it is filter condition not the form or record. and it is OOTB behaviour mate.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-19-2024 04:01 AM - edited 02-19-2024 04:02 AM
yes, that is what I am talking and yes I know it is an OOTB. But we have multiple subcategories with same label under different categories, this will confuse the users right? @Dr Atul G- LNG
Is there any way we can overcome this issue?