showing all the sub categories available irrespective of what category is set on reports

Rahul Raja Sami
Tera Guru

 

Hi,  we have dependent field on sub category so on Incident table subcategories are displayed based on the dependent Category right?

but this thing is not working on reports

 

it is showing all the sub categories available irrespective of what category is set, but I want to display only related subcategories.

 

9 REPLIES 9

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Rahul Raja Sami 

 

Could you please share, the screenshot what your trying to achieve and which report you are running. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Hi AG,
I am trying to share the SS but how many times I try and how differently I try, it is not working showing as error.
My issue is simple on Incident for we can display subcategories depening on Category we select right?
but same thing is not working on reports, what ever may be the category is selected, it is displaying all the subcategories in the filter section.

Hi @Rahul Raja Sami 

 

Assuming you are referring to this

AGLearnNGrow_0-1708343906926.png

 

 

If yes, then it will not show dependent Sub cat, as it is filter condition not the form or record.  and it is OOTB behaviour mate.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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yes, that is what I am talking and yes I know it is an OOTB. But we have multiple subcategories with same label under different categories, this will confuse the users right? @Dr Atul G- LNG 

Is there any way we can overcome this issue?