Side Bar discussion - Refresh Impacted Services messages

Beth Clingenpee · ‎10-08-2025

We have recently noticed that any time a change request is submitted - regardless of model used - a Sidebar discussion titled "Refresh Impacted Services" is started. This is not a discussion that we need displayed and users are finding that those messages are cluttering their sidebar and causing them to miss other important messages. Is there a way to stop that event from creating a discussion?

vignesh parthib · ‎10-08-2025

Hi @Beth Clingenpee

According to ServiceNow docs/community, com.snc.change_request.refresh_impacted.event controls whether the impacted services refresh is done via an event rather than inline in the user transaction.

I won't have any impact on the functionality.

If it is false, the logic runs in the user transaction instead (synchronously).
if it is true, the “refresh impacted services” logic is queued as an event.

please refer link Automated Change Impact Assessments

Thanks,
Vignesh
"If this solution resolves your issue, kindly mark it as correct."

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Nandini22 · 3 weeks ago

Hi All,

I'm facing the same issue in the incident form as well. Can I set the system property com.snc.incident.refresh_impacted.event to false, similar to the solution provided for change?

will this have any impact on the functionality? please suggest

Thanks,

Nandini