What are Outlook Approval Actionable Messages in ServiceNow?
Outlook Actionable Messages (OAM) in ServiceNow allow users to approve, reject, or respond directly from an email in Microsoft Outlook, without logging into ServiceNow and adaptive cards comes with branding.
OAM Definitions:
configurations that define what interactive content (Adaptive Cards) appears inside Outlook emails and what actions users can take (like Approve/Reject).
ALL->Actionable Messages->oAM Definitions
2.you have get the table from the approval table like eg:task type is request item.
3.you can also see the preview of the card by using the ui action called preview card.
OAM Containers:
mainly these are three types
1.text: you can choose it for to add the titles in the approval cards
2.User: for displaying the avatar and the user details like name and the email.
3.Field set : used to display the fields that you feel required for the approval card.
Default View : in which you don't need to write an script to show the title ,user details, fields. you can directly add the content the using the OAM containers related list by clicking 'New' and selecting type of the content.
Advanced View:
Here you will get an option to write a script, which is helpful to display the content and the alignment of the content that is not possible to achieve in the default view.so scripting helps you for the better readability, better visibility and better alignment.
Branding:
For the branding to display in approval card you can use scripting the OAM Definitions script or you can write the email script and called in the notification.
OUTPUT:
Here you can directly approve or reject the approval and it asks for comments if you reject the approval.
View Details:
view details actions is very interesting thing where you can see all the details of the item if the approval is related to the requested item approval in the pop up.
Conclusion:
Now you can approve, reject, or respond directly from an email in Microsoft Outlook
