Simple List widget not visible for snc_internal role user on service portal

[Sonu Parab]

Hi All,
1] We have Simple List widget which shows incident records on Service Portal. This widget is visible for admin user, But when I impersonate to user having role snc_internal then this widget is not visible.
(Some other widgets are visible for this user e.g. Announcement, Top Rated Articles)
2] This widget is on Index page of service portal.I have already added snc_internal role in 'who can view' related list.

Can anyone guide me regarding this.
Thank you

[Twinkle S]

@Sonu Parab Check if that simple list widget contains records which is not authorized for that user to see. Try adding any other role who can view and impersonate with that user and check if its visible. 

For that internal user to see, give the access of for that user to see the records.

If you find this useful please select helpful and mark this correct. 🙂

Thanks

[Sonu Parab]

Hi @Twinkle S , Thank you for the response.
I have set always_show  values to true. Now widget is displays on service portal.