Hi @NishaB
Technically yes, but logically no. You can create a custom unified list, but it's important to understand the fundamentals here. Requests and Incidents are two separate applications with distinct purposes and processes. Combining them in one place could lead to confusion and inefficiencies.
That’s why ServiceNow keeps them separate—and it's considered a best practice to maintain that separation. You can explain this to the client and help educate them on why it's the recommended approach.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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