Skip approval for a requester

[Salvatore Carus]

While testing a Catalog Item for ordering an expensive device, the mandatory approval is being skipped for requester Andre Boer, but not for any of other requesters. Who can explain me how is possible do this?

[shloke04]

@Salvatore Caruso 

Can you check on below points and confirm and can decide which is the correct answer here?

1) Navigate to User Table and search for the user as "Andre Boer". Check if manager is present for this User or not?

Also can you share screenshot of your workflow here to help you further? Generically it will be difficult to predict on what's happening in your instance.

Regards,

Shloke

[Salvatore Carus]

@shloke04  this is a question related to the CSA exam.

Can you help me to choice one options from the list?

Thanks

[shloke04 · Accepted solution]

@Salvatore Caruso 

In that case I will go with the First Option that is as below:

☐There is a Business Rule, excluding Andre Boer from any approvals

Below is the ServiceNow article supporting the fact mentioned above:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0953049

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[Salvatore Carus]

is not mentioned the workflow, the available options are:

☐There is a BR, excluding Andre Boer from any approvals

☐The manager does not a have a delegate assigned

☐The Andre Boer user account, does not have a manager specified

☐Andre Boer does not have a delegate set up in this account

☐Andre Boer is a VIP

[Jai2021]

Hi ,

check whether the requester has mapped with manager in sys_user table.