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I as end user check self service portal for tickets created by me, then I should be able to see if any Problem ticket or Change is attached to my incident (Irrespective of status). Today this is possible from backend access only (ITIL), but we would

I as end user check self service portal for tickets created by me, then I should be able to see if any Problem ticket or Change is attached to my incident (Irrespective of status). Today this is possible from backend access only (ITIL), but we would ...

ashish211 by • Tera Contributor
  • 822 Views
  • 1 replies
  • 0 helpfuls

Resolved! Survey Management and data gathering

We are having some challenges with the Survey Management application and wanted to reach out to the community and see if we are alone or not. We want a survey sent out to each user upon resolution of a ticket. The information that we would like to ge...

smcgrath44 by • Kilo Explorer
  • 12492 Views
  • 43 replies
  • 14 helpfuls

Restrict Users from Moving cards to other Lanes in VTB

Hello,I am trying to make an ACL to prevent users in a certain group moving cards in the VTB to different swim lanes. I've tried making one on the Private Task Board and the VTB card board, but neither prevents the user from moving the card. My code ...

Icarus by • Kilo Contributor
  • 549 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to give write access to new record fields

Hello Experts, I have a business requirement, To give access to a particular module   Here is the requirement:   I have module titled as "work groups" represents "sys_user_group" table and type is default to (work), for a particular group members(imp...

Nag9 by • Tera Expert
  • 1933 Views
  • 4 replies
  • 3 helpfuls

Resolved! Display "Show SLA Timeline" on form

I have created a custom table.  This table has a workflow associated with it.  I would like to display the "Show SLA Timeline" the way it appears on the incident form.  This table does extend to the task table and I can see it in my UI Actions, but I...

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jaubert by • Tera Guru
  • 1176 Views
  • 4 replies
  • 0 helpfuls

Reset Citrix Session Topic

Hi Team!We have an ITSM Pro license and we are starting to implement more topics in our Virtual Agent. Recently, we activated the "Citrix IT Service Management Connector" and it's working just fine, we can reset sessions from Citrix IT Service Manage...

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Auto trigger follow up reminder email

Hi All,  I'm working on a requirement where a reminder needs to be sent to the assignment group 1hr 15 mins (75 mins) before the follow up date. I was able to achieve this by using a schedule job that runs every second doing the following: 1) Query t...

Sathya10 by • Tera Expert
  • 1292 Views
  • 3 replies
  • 3 helpfuls

Resolved! generating request from Schedule job

i have been trying to generate Request ticket from Schedule Jobs using the following script var cartId = GlideGuid.generate(null);var cart = new Cart(cartId); //gives sys_id of catalog itemvar item = cart.addItem('5104596487ed0910d0d4ca27cebb35fc', 1...

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rahul67 by • Kilo Expert
  • 1943 Views
  • 23 replies
  • 1 helpfuls

Change task is not visible for users other than admin users

Hi, I am having a standard change proposal record, where once after its approved , a change task gets created as below. This is happening through a workflow. I can see the change task in change task related tab, I am an admin. But when I impersonate ...

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Priyanka145 by • Tera Contributor
  • 593 Views
  • 1 replies
  • 0 helpfuls
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