I have added sc catalog item widget in service portal home page and it is giving message " You are either not authorized or record is not valid." How can I fix this and map a catalog item
Our customer instance is in London. When we try to select the checkbox milestone or key milestone, then save the changes, the checkbox got unchecked. Any idea if this is the OOB behavior for the project task?
Hello, How can I change the state from " consumed" to back " in stock" for consumable items? Thank you.
Hi Friends, I have below incident form which are all dependent values. Up to "Place" field , I have defined Choice as per dependent value , but now same "Types of services" are present in different places with different "Service Identifier" , I mee...
Dear Service-Now'ers, I'm trying to achieve to filter out Changes from the My Approvals widget used on the Service Portal. Currently Changes are also shown in the My Approvals widget, but these are managed by the CAB. Meaning all the CAB members see ...
I have a requirement,if sender's email contains 'xyz' or 'abc' create a ticket else redirect that email to email@company.com.How to achieve this?i have created inbound email action for 1st part but looking for help for redirection to other email addr...
We have a onsubmit script for CMS that worked fine but this is not working on Service Portal.function onSubmit() { //Type appropriate comment here, and begin script below var sys_id=gel('sysparm_item_guid').value; var gr = new GlideReco...
Notification Name : Onboarding - New User Info Trigger : When RITM is marked closed complete Send To : Manager on the input form Subject Line : Information for new hire: [First Name] [Last Name] Email body text : [First Name] [Last Name] Urgency Fla...
Hi everyone,Does anyone know how to hyperlink a ticket number on a document so when interacted with will take the user to that ticket? I thought I could simply copy the reference from my instance however the link only seems to work for me.
Hi Community,I want to know if is possible see the Additional comments posted(activity) on RITM into SCTask form. In our setup, if the SCTASK owner posts to Additional Comments it goes to the Client. Then the client posts a response but it only goes ...
Hi Everyone,I am working on report and the reports are created through database view.Tables are: 1) cmdb_rel_ci and 2) u_system_tracking_reportI want to change the label name of "sys_created_on" to "Report date"and as well as "Parent" to "Applicati...
KA without Author and SME , Author and SME will be required fields so all empty needs to be updated. Please update Author with - ABC person(USER) and SME with XYZ person(Another USER). can someone pls help with FIX\BACKGROUND SCRIPT to update 1000...
Hi Experts, I need to use the assign survey option for the published survey want to know is there any default email template getting attached(name of the email template) if there is no default email template how will I assign one of the custom email ...
i want to know the flow of the process or idea, demand, project
Hi (London latest patch) We have created 5 new fields on change_request. Then we have added those 5 fields to the "Change Request activity formatter", by using the "configure available fields" link Then we make som input in the 5 fields and save t...
