Record Producer and Orderguide
What is the exact difference between Record Producer and Orderguide? explain briefly Thank you
Forum Posts
Resolved! Display help text conditionally in service portal
Hi, I need to expand (alternatively display) the help text on variable A, when variable A has value X, and preferably also revert back when not true. I found this article: https://community.servicenow.com/community?id=community_question&sys_id=7a24c3...
How to create a form in service portal to create a ticket in my custom table
Hi All,I am having a custom table, how to create a form for that table in service portal to create tickets, and also any one explain me how to create a widget for that custom form in the service portal home page.Process flow:-> in service portal home...
Resolved! Unable to view task variables in Agent Workspace
We've recently been upgrade to Madrid, and I'm wanting to make full use of the Agent Workspace. I've got all the basics set up so we can see our incidents, requests, changes and problems, and can update them and create new ones. The issue I'm facing ...
Resolved! how to include user registration feature in my service portal
i have created my own portal how can i add user registration feature into my portal ? the data should get stored in to the out of the box user table (sys_user) . after registration the user should be able to login in the portal using userid and pa...
Resolved! Banner Image is not displaying as expected.
Banner Image is not displaying as expected. Steps Followed : Navigated to System UI > Images and click New.Enter a Name for your imageClick the Click to add link in the Image field, and select and uploaded the image.In the System Properties --> Syt...
Resolved! Export your reports to Excel format
I'd like to have some of these export in Excel as we like the charts and graphs but need to add something else to them or change a number/manipulate data.
Query execution was interrupted
After the upgrade to Helsinki, users are reporting about the error message " Query execution was interrupted" appearing (during normal list view/submit actions). This appears sporadically, and not for any particular roles/groups/tables.On checking th...
Bi-directional Integration between ServiceNow and A Third-party Ticketing Tool
Hi Experts, My requirement is to develop an integration between servicenow and a third-party ticketing tool so that an incident created in my servicenow instance, will create incident there on that third party tool as well. How can I achieve the same...
average number of days tickets are open report
I'm trying to create a report detailing the average number of days incident tickets are open for a specific Support team for a select-able date range. I am trying to show it for current month, last month and previous month by month. It would be great...
Assigned to Multiple Groups
What are the implications of ITIL users (Fulfillers) belonging to multiple assignment groups? Thanks, David
Resolved! SLA Start Condition - Group List
Hello,I'm trying to use Group List from the incident table as a start condition for users within a certain group (see screenshot below). For some reason, the SLA will not attach. Does anyone know what the Group List field is used for? My impression i...
Why is my asset display name not showing when viewing the related CI record
Hi all, I'm looking for some assistance with the following issue. I have imported 300 assets using a transform map, as the easy import doesn't appear to be working but that is a separate issue! This issue I am currently having, is after the import is...
Resolved! How to Change layout of Config Item Info Popup display?
I'm looking change the information displayed in the Configuration Item info Popup screen to show more relevant information when clicking on the (i) in an Incident. In the screen capture, it shows the Name of the Business Service, as well as the Busi...
Onchange of varaibles remove option is not working
Hello All, i have created onchange client script to remove option based other variable but it is not working as expected please provide your inputs on it below is my scenario. Two Variables of type select box A and B A has two choices x and y B has...