We have only implemented Service Catalogs in our ServiceNow Implementation . Now we need to have few catalog items used by ITIL users and not available to user through Service portal . But these item need to visible to users through Order guide . Eg:...
Hi, A user belongs to some groups which have ITIL roles(inherited=true) and was also given ITIL role separately(ITIL role that is inherited=false).The issue is that ,the ITIL role corresponding to inherited=true either got deleted or ddin't get to at...
Can anyone explain to me the difference between CAB, Pre CAB and E CAB in change management? Thanks in advance.
Currently, OOB is not setup to populate the Duration fields in RITM's. Anyone know how to set this up?
Hi,Requirement is to download all attachments related to incidents present in instance and it should be done in few clicks not in a away that we need to click 2k-3k times.name of attachments can be manage, i created a script which will append inciden...
I have a simple notification based on a change being a specific state (Review). When a change enters this state, I want an email fired off to a user in a specified field. Here are my conditions for this notification: When I make this event happen,...
I have an inbound action that adds a work note to my incident containing the email content when the subject of the email contains "work note added". I can confirm that this works. I also have a business rule that runs when my incident gets a work not...
I am trying to display the fields "Incidents by Same Caller", "Requests by Same Caller", and "Related Tasks" in Agent Workspace for interaction records. I went into form layout and added those fields in the Workspace view, but they are not displaying...
Hi Everyone,I'm having a strange issue where I have a footer image (company logo) in my email notification. The image is in db_image and I've added it using the image button in the HTML Text Editor in the notification template. When I preview the not...
I'm looking for a capability in ServiceNow to stimulate users community helping each other with how-to questions.Having a look on the SN documentation I see different features like Social Q&A under knowledge management but also Communities under Serv...
I am trying to make a variable (type = label) bold with this catalog client script code: g_form.getControl('event_info').style.fontWeight = 'bold'; It is causing a javascript error: g_form.getControl(...) is null. I would also like to make the Q...
I want to know what is MT , multi tenant in servicenow? what is thier roles and responsibilities?
answer = getAttachmentReadAnswer(); function getAttachmentReadAnswer() { var user=gs.getUserID(); gs.info("user name is:"+user); //in logs it is giving correct user var grp=current.assignment_group; gs.info("currentgrp name is"+...
(I also posted this to the category Workflow because I wasn't sure which category it belongs in)I have a catalog item that has several variables associated with it. I thought the catalog item variables were stored in some table extended from sc_cat...
Clear list collector selected values when some field is changed in Service Portal. When I change the value of one variable, a choice list, on a catalog item, I want the values from a list collector all cleared out. I have managed to achieve this wit...