ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How to get URL param values in record producer for Service portal?

HelloI would like to add values in my form using url but it doesn't work. I made a client script: function onLoad() { var serviceinput = getParameterValue('sysparm_service'); if (varserviceinput) { g_form.setValue('category', 'service'); g_form.setV...

find_real_file.png
Sebaslag by Giga Expert
  • 3597 Views
  • 6 replies
  • 1 helpfuls

Escalation Button on the Portal view - is this possible?

Good Afternoon, Please can someone advise? We would like to create a custom button on our portal view of the incident page for users (non licensed and licensed) to be able to press to escalate an incident in the queue.  This is the page we would like...

find_real_file.png find_real_file.png
ToniOxley by Kilo Expert
  • 2329 Views
  • 7 replies
  • 0 helpfuls

Is there a way we can parse and get the value of "X-Original-From" from the header of an email which got forwarded/redirected to Servicenow

HI All,   Our instance has too many forwarded/redirected emails coming in and we want to fetch the "X-Original-From" from the header, is there a way to do that via scripts ?. email.origemail does not give the right sender address hence we want to do ...

Sn22 by Kilo Contributor
  • 1913 Views
  • 5 replies
  • 2 helpfuls

Resolved! Background script for making multiple requests to active False

Hi Everyone,   I have a code for making single requests to make active false by using Background scripts but for making multiple requests to make active false what i need to add in this below query.   Please suggest me on below code.     var gr = new...

midde2 by Giga Contributor
  • 2508 Views
  • 6 replies
  • 3 helpfuls

Generate a service catalog request using Rest API

Hi, I have a requirement to integrate a third part application using which ill have submit a particular catalog item and must be able to generate a request and RITM in my servicenow instance. Since am new to the concept of API can I please get some a...

Supritha3 by Tera Contributor
  • 2635 Views
  • 7 replies
  • 0 helpfuls

Resolved! what is scratch pad?

what is scratch pad,  what is its use in business rules , client scripts, ui policies , workflows? what is difference between scratchpad and ajax in clientscripts ?

Resolved! Move change request state from review back to assess

Hello SN Community, I hope someone will help me with this. I am new to SN but really learning. I need step by step instruction as to how  move back  a change request state from Review State to Asses state. Becuase the change failed. Is it possible???...

Elias9 by Kilo Contributor
  • 9289 Views
  • 5 replies
  • 2 helpfuls

How to pass a sys_id or any other parameter to transform map?

Hello,I have two tables that they are classical master-detail tables. These are invoice tables that details table rows hold the detail information for the invoice items.I have import set, data source and transform map that I import data to details ta...

jamesgb by Kilo Explorer
  • 4589 Views
  • 13 replies
  • 0 helpfuls

attach original email to incident

Is it possible to attach the original email that auto-generated an incident to that incident? What we see is that the body of the email is moved to the incident description, and any attachments in the email get attached to the incident.   What I'd li...

greggh by Kilo Explorer
  • 5381 Views
  • 9 replies
  • 1 helpfuls