Is there an OOB option to allow techs with itil role to change the state of an Incident while using the Now Agent app?Reason for this would be to allow the tech to set the state to On-Hold - Waiting Customer, or other Pending state.
Hi Experts! I need help figuring this out. Situation: I have a variable that currently points to our Departments table. Turns out, the data really belongs somewhere else and we need switch to using the Business Units table instead.So far so good.We...
Hi, I am fairly new to servicenow so I apologize if my question is framed poorly. I have a service catalog item that uses a variable set to define a source/destination IP and port for a users firewall request. I am using a variable set so that we c...
HI all, I want to show Error message, if there are any open change tasks before closing change and form not going to submit(close) . Here i wrote before business rule on change_request table before update when to run : state changes to closed var act...
Hi, I have a requirement where I need to hide a variable based on the availability of the value in a field that is present in the maintain items form. E.g. We have a field in the maintain items form named - 'Approval Group'. Now, if this field is e...
On submit make attachment mandatory on catalog client scrript
Hi, I want to show a alert message when i click a button on choice list. Any suggestions? Thank You, Shabbir
I create field decorator as show in the below snap shot. but the decorator does not appear on the field in agent workspace. However, this works on description field.
We are preparing to make Service Portal live and going through our service catalog items to make sure everything works ok. One challenge we have is being able to require an attachment before submission. We want to do this always for some forms and co...
Hi, While one moves update sets from one instance to another, how and when we can find out about the preview errors skipped/accepted by the user ? Can someone please help me with the table name where I can go and find out which were the skipped/acce...
Hi,I must setup a CMDB to manage Mobile Phones Assets/CIs.Up to now I did not find any example or indication.Main questions are:"should I create one asset for the SIM, one asset for the telephone number and one asset for the mobile device ?"And if so...
Hi All, Its a Yes/No catalog variable. I have written a onchange client script. The requirement is something like "if the particular field changes from Yes to No, do the logic". So i wrote like below, if (oldValue is Yes & newValue is No) but its no...
How can I restrict single line text variable Limit to 150 characters, I tried to add attribute max_length but not working.
We have sevearal Catalog item using the same workflow. The workflow automatically approves the item and sends it for fulfillment to the groups assigned. We recently created an item and assigned the same workflow to it. However, unlike the previous ...
Internal Explanation required for me. var newUser = gs.getUser (); gs.print (newUser.getUserByID ('abel.tuter').getFirstName ()); I didnot understand this, kindly explain line by line.
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