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Resolved! Dot walking with current on before business rule not working

We have requirement to change a field in a related table using dot walking. The line gs.info("Current Date lesser than grSME date"+current.scheduled_maintenance.asset.u_next_scheduled_maint_date);    works fine and i could get a log statement. But th...

Francis16 by Tera Contributor
  • 803 Views
  • 3 replies
  • 0 helpfuls

Resolved! getReference not working for Onchange client script.

Can anyone help me why getReference not working as expected for Onchange Client script. Below a sample example. function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } var ci= g_form.getRe...

Community Alums by Community Alums  
  • 819 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to Hide related list on-form load?

Hi Team. I have to hide particular related list when my affected user is "abel tuter" for that I have tried with UI policy and on-load client script  even I have used on-change client script and converted into on-load client script. That all working ...

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lucky24 by Tera Contributor
  • 1320 Views
  • 18 replies
  • 0 helpfuls

Resolved! i need to check the catalog task state

Hi team,   in the workflow i need to check the catalog task state. the user is set to state 'delivered' in the catalog task , i want automatically update the catalog state as closed complete. i have tried with the run script in the workflow activity ...

chinna by Mega Guru
  • 1723 Views
  • 7 replies
  • 0 helpfuls

Resolved! how to add KB article to Incident

HI All ,  I need to add box showing related KB article under related records  Need to add a box in which KBs can be searched and added by service desk similar to other boxes like Change and Problem as in screen shot    thanks 

karan15 by Tera Contributor
  • 1397 Views
  • 5 replies
  • 2 helpfuls

ServiceNow simulator instance

Hiya, I am interested in building knowledge on servicenow product, however I am finding it difficult to secure a simulator instance. There is one in ServiceNow Fundamentals course, but it is aking for Pay and Begin, I am keen to start with a free ins...

Jayanth4 by Mega Contributor
  • 1099 Views
  • 2 replies
  • 0 helpfuls

Resolved! Appending a field within a Flow

Hi Folks,  I'm building a flow for a catalog item and looking to append to the short description of the catalog task that is being created based on the type request submitted.  I have a few 'IF' steps in the flow to append '- Data', '- Voice', '- Equ...

Resolved! Dependent Values lookup

Hello,  Was wondering if some one could help me with retrieving a list of sub-categories based on their dependent value.  Basically I have a catalog item where you pick a category and I want the sub-category list to only show those associated with th...

George56 by Tera Contributor
  • 2042 Views
  • 11 replies
  • 1 helpfuls

PunchOut Integration with Servicenow as a supplier

We are looking into possibility  for our  service catalog ( on Service portal) to be integrated for PunchOut. Actually supplier integration for Servicenow.Though I have seen very few threads here in the community for Servicenow integration for procur...

tantony by Mega Guru
  • 3241 Views
  • 4 replies
  • 1 helpfuls

Resolved! Override the variable script UI policy on Catalog item

Hi All, On a Variable set which is part of the catalog item, 'Requested for' field is not visible. However on the catalog item we want to field to be visible. In this case can we override the UI policy of the variable set on the Catalog item?