Resolved! How to edit service portal ?
I need to remove the servicenow details as I mentioned in image from portal
Forum Posts
Resolved! How to reset the sla once the end date is changed
I created an SLA depending on the end date, but once the end date is changed i want to reset the sla accordingly to the new end date. Can anyone please help with this?
Resolved! On opening Change task planned start/end date should be same as Change request , also when change request planned dates are updated , Change Task planned date should be updated as well
Change task planned start/end date should be same as Change request , also when Change Request planned dates are updated , Change Task planned date should be updated as well
Resolved! SLA on RITM due date
I created an SLA for a RITM and selected 'Breach on Due Date', but through testing i discover that you're only able to base this on the due date of the task and not the due date of the RITM itself. I have many RITM's that generate multiple tasks, the...
Resolved! Inbound action to create REQUESTS
Hello everyone, I am trying to create a REQ/RITM through the inbound action but the script is acting weird. Table : sc_req_item. Script: (function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger...
Resolved! How to add a second manager to a group?
I have a group in ServiceNow. I can add one manager but need to add a second manager to receive the alerts and be able to view the group tickets.
Getting Validation Failed when clicking validate task in ServiceNow Simulator. Same error message for all the task although all have been configured perfectly.
The validation has run into an error, please ensure you have set up the task exactly as instructed, these error details may help you see what is missing:ReferenceError: "x_snc_sim_client" is not defined.Have you carried out the task instructions? If ...
Resolved! List of Department not displaying when creating/editing user
Greetings!When I go an create a user or edit a user, I click on "Department" to search for a department to associate the user.However, this list turns out to be blank. This isn't correct as I definitely have Departments. It seems I can only associate...
How to find a distribution list that syncs with Active Directory?
We have our ServiceNow synchronized with Active Directory. I want to know if there is a way to find out if a distribution group that we are using in ServiceNow is being used in ServiceNow.
Resolved! Trouble adding read access to sys_user_group for no role users
Hello- I have added an ACL for the sys_user_group to have read access to the table. I have a catalog item with a reference to this table to allow users to select the required support and approval group for a business application. I cannot get this to...
ServiceNow ITOM Discovery and Service Graph Connectors for SCCM, Jamf, and Intune.
We are considering getting the ITOM discovery to leverage the Service Graph Connectors to sync data from SCCM, Intune, and Jamf. If you have done this before, would you mind sharing your experience on the integration and you felt it was worth it. T...
Resolved! ITSM Standard & ITSM Pro Mixed Licensing
Could anyone explain how ITSM Standard and ITSM Pro fulfiller licensing works please? My query is can we have a mix of ITSM Standard & ITSM Pro fulfiller licenses?The reason I ask is that the majority of our current licensed fullfillers are IT suppo...
Resolved! Show UI action button based on logged in users assignment group
Hi, We have one Catalog request with three catalog tasks and UI action button "Close Task" on the catalog tasks. Now the requirement is on the second catalog task, to show the "Close Task" UI action button only for some assignment group members and ...
Resolved! Catalog Variable link (URL)
Is it possible to create a variable named "Application link" with the link itself (URL) given as part of a Catalog Item Variable please? This is because I was given a requirement and the above question is included as part of the Catalog Item Variable...
Email script for email subject
Hello, Can we call email script into email notification subject? Can you please help me with this scenario. Thank you.
