Hi, Can anybody please tell me How to Hide/Suppress Standard Change Forms on Service Portal not make it inactive but only hide from portal not backend. Like we we have for catalog items to hide from portal. Thanks in advance. Vaishnavi
Hello, I have an "Approver" receiving two approval request email notifications for the same ticket which also generates two approver requests. I checked the workflow and notification to see why this might be happening but didn't see anything in parti...
Hello, unfortunately I cannot select all users in my developer instance for impersonation. Does anyone know how I can add them again? Some are visible and some are not. Thank you very much. Max
Hello, I have a catalog item with a choice field. Further down the form there is another reference field that references to groups. I need to customize it so that it will either auto populate based on that the value for the first choice field. OR It...
Hi, We have a field 'Sites impacted' (Watch list kind field) on the Incident form, which needs to show 3 columns as drop down values during search: SIC Code + Name + Customer We have implemented this on Location field, which is a reference field. B...
Hi All, I want to know ,what is the best practice if any server is decommissioned .We don't want to enlist that server in discovery dashboard as server not discovered. If i will change the status of server to Retired ,would it be excluded from discov...
Hi all, I have an email mailbox forwarding to ServiceNow and in turn an inbound email action to create RITM's using the shopping cart. All is working well, however for some of these emails they are HTML. My inbound action is simply putting the body o...
Hello, I am looking to pull a report on inactive users that still have roles and groups assigned to them. How do i query this report? Please help with a script if it is required. Thank you.
Hi all, Over the weekend some of our catalog items have disappeared from our portal and can't quite figure out why. Our team have checked user restrictions, ACLs, catalog item configurations etc but don't see anything out of the ordinary. The issue ...
Hi, Is there a way we can change the background color of the incident form such that the background is black and the field text coclor is white. I have gone through other community responses but most of them relate to changing the background color of...
Microsoft Teams Spoke for ServiceNow IntegrationHub [com.sn.ms_teams.ah] plugin is not available.
How to add help text for a field over the incident form? When i go to configure variable and text under the 'Help' it doesn't perform any action. Can someone suggest please.
Incident Management - Report to show the time spent in each incident state. Need to know on how to generate a report that shows the incident and the different states it was in along with the time in each state. the current state of the incident can...
Hello, is there any way how to control check list templates visibility ?If user 'A' create checklist and save it as template, then also user B from different group have access to it and can use it and see itWe activated checklist functionality on GEN...
Hi SN Dev Community,Has anyone been able to implement the Checklist feature on catalog tasks (eg. easy way for the task recipients to understand what needs to be done without multiple tasks)? Is there quick steps on how to implement this?Thanks,Ravi
