SLAs outside business hours

[Alex G]

I am trying to set up a flow that says when the SLA is due outside business hours do these actions. I can't find a way to do this through the flow designer. The proposed solution within my team is to create SLAs for outside business hours that are active after 5 and use them to send the notifications. I am unsure of the implications of reporting SLAs if that is how I proceed with this. I would like a clean solution that works as follows

If SLA 1, 2 or 3 is due outside business hours please email the on call person.

[sachin_namjoshi]

You don't need multiple schedules to configure both business hours and outside business hours.

If you see below sample business schedule, this work only during business work hours of 8 AM to 6 PM CET exuding holidays

 

Regards,

Sachin

[Alex G]

Yes but the SLA needs to run 24/7 and alert the on call after hours