Services and Operations of IT has been struggling in keeping up with technical debt and tracking performance of teams has been hardly keeping up with the agreed standards and contracts. Hard to control CSAT scores with critical and important task and...
How to retrieve the options of a user selecting for a variable of an item? How to run a background script for that?
Hi Team,Below is the JSON data updated in 1of the variables in catalog item.{"id":"123","region":"us-east-1","name":"123@gmail.com"} i above JSON i need to read id & name details. how can i develop script for the same.
Hello All, We have one requirement. When sending a catalog item request, we aim to set the Delivery Date to the next 4 business days.To achieve this we are using the Workflow property in the Schedule's Relative Duration field. However, if an end us...
I have tried disabling the UI action in a onChange client script through the below code:g_form.setDisabled('request_approval', true); but this is not working,can anyone suggest any alternatives?
I'm preparing for exam and some of below questions are confusing so if you guys give me correct answer that would be great Who can send the Policy back to draft or forward it by requesting approval? (Select three)ApproversOwning GroupOwnerReviewers ...
I have catalog item and it has only two fields:1.Requested for 2.Select Group Once request is submitted, it will trigger approval to selected group's manager. and for this I have written script (I know we can use get variables action and we can do it...
Hi, I would like to set catalog variables as read-only for two specific groups. I've created a new role and assigned this role to those groups based on information from a community blog and implemented the following onLoad client script. However, whe...
Hi everyone!I need help with a question, how to add MRV to an existing ticket? I need it to stay in this format But when I try to insert it it stays in this formatI'm using background script to build the solution because I need to run code for this
Hi. I'm building a REST Message application to get data from a third-party API. However I'm stuck at the authentication setting. To get the data I need, I need to use a bearer token, but this token only lasts for one hour. So I need to get the token ...
Hi All, I am working on a scenario where I can select multiple incidents in the list view and link them all with a single incident and this will create a record in the m2m table named[u_m2m_inc]. In order to achieve this, below is the UI action, UI p...
Hi All, I have 10 records only on whole table , now I want to update records So When do we use next(), hasNext() and _next()
I am trying to create a reset button via macros in record producer but unable to configure the functionality .I was able to make the button appear in the form but the functionality is missing . Can you help me to write the code.
Hi All, I have a requirement like to get the file extension of an attachment from Sys_attachment table. I need to pass the file name .extension in flow designer.Can any one suggest the script to pass that in Flow designer. Thanks in advance.
Hi everyone,I attempted to populate the time difference in the duration field in the catalog item, but nothing came up. What might have gone incorrectly? expected_duration (variable type = duration)u_duration_from (variable type = date/time)u_duratio...
