How to write a TEST script in ATF (automated test framework)
Hi, I am new to ATF testing.Please help me on the steps for creating test scripts in ServiceNow. Thank you.
Forum Posts
Is it possible to change the email of the CSA certification?
I have the CSA certification and this is associated with one email. But , now I want to change it to different email. Is it possible?
Resolved! Hiding a choice when using list collector referencing a different variable.
Hello, I have a catalog item 'Smartcard' with a list collector that has four choices on it. It was originally set up as a multiple choice, and then changed to a list collector and the sys_ID references the multiple choice. This is working fine. The p...
Resolved! How to get the week number and month name and year using javascript or with any other way
I need to get the week number that 1st week or 2nd week, and the month name and the year . The month name and year i can do it using javascript but i am not able to understannd how to get the week number . Suppose if I run the code now as it is 2nd w...
Not able to open .msg file in outlook
Currently, I am attaching email to the incident with .msg file extension.To achieve this I have written one script include.It's attaching the email to incident with .msg file but when I tried to open it's showing me error. Here is my script include: ...
Auto assigning templates on incident form?
HiI know this can be solved with an inbound action (like creating incidents with pre populated fields )but is there a way to auto apply the templates on the Incidents created with particular short description ? guide me
Resolved! What is the difference between itil user and end user explain in short way
What is the difference between ITIL user and end user. Please tell me in a short way to explain in interview point of view. Thanks
How "Use Count" is working in knowledge articles
Hi all,We have a knowledge article which is used in more than 1000 incidents. but when I am seeing the "Use Count", it is showing as 0. How it is working? Please refer below screenshots.
How to confirm the assignment group type of a user in a business rule condition?
Hello! I am wondering how to best confirm that a user's assignment group's group type is certain type. Perhaps this is a custom field on the sys_user_group table my company has added, as I do not see it on my PDI when I went and looked. Thinking I ma...
Want to return back to servicenow
Dear Fellow members, Hope this year finds you in all good health and at the top of your career & success.I got a break from my career 2 years ago, due to personal reasons & pursuing something else.I use to be ServiceNow System Administrator & a Chang...
Resolved! Order guide variable value in reference qualifier item under it
@Allen Andreas @Ankur Bawiskar @Basheer @Chuck Tomasi @SatyakiBose @Community Alums Hi All, I came across a scenario which I never seen and not sure how to achieve this. If you have any idea please share you thoughts I have a order guide with 2 vari...
SLA Definitions for Outages
We have a need to create SLA definitions for Outages like what we have for Incidents.
Multiple SCTASK based on Quantity
Hi, my requirement is create multiple SCTASK based on quantity value selected by requestor in the catalog form. Can you suggest how should i implement this with flow designer? thank you
Resolved! Is the attachment encryption under Column Level Encryption free or paid?
Hi All,Is the attachment encryption under Column Level Encryption free or paid?I checked few videos and article which shows about enabling the 'Encryption Support' plugin but in latest releases its changed to Column Level Encryption and even after en...
Resolved! Variables visibility condition
there is check box and a reference field on catalog item which referes to ABC Table. if fields on table is empty and check is False then catalog item variables should visibleif check box == false and referencefield.table fields == emptythen XYZ vari...