I am trying to set up AWA for Incidents where Self-service Incidents logged from Service Portal should appear in the agent workspace Inbox like the Cases currently works. I have set up the Channel, Queue, Assignment Rules, Present state and Groups fo...
Hi, Any idea on how to auto populate description field in incident form from particular catalog item's variable. I have written a business rule: When to run: After Insert Advance: (function executeRule(current, previous /*null when async*/ ) {...
I need to add a dropdown field and it has 4 choices - say a, b, c, d. And user should be allowed to choose "multiple" choices. And this field should be a "Reportable" field.
Greetings everyone,My ServiceDesk is in need of adding new, blank tasks to existing request items. Right now, we have a MISC request form that we utilize for any requests that are not featured in our Service Catalog. Currently the workflow only makes...
Hello, For list field values, the value will be hyperlink to the record. But for some users the hyperlink is missing even though user has access to the field and they are able to select the values for the list field. If we are impersonating with the ...
We have a table with a number of records. This table is referenced in a variable on catalog items for the customers to select. A few if the records in that table are no longer required and I would like to make it so they are no longer visible to the ...
Hi all, I need to populate the task description field for a particular catalog item. The text is like this: Review Request - Contact user if more information is required. ABC can be found in the attachment located in the header of this form.Activate ...
I have 3 attachments on catalog , all are showing same sys_id . I am trying to open one record those are downloading . i want to get sys_id of specific attachment. Please suggest me how to get single record sys_id. i want to get sys_id of picture an...
I have a user who is getting "logout successful" message each time he attempts to login. I checked his profile and noticed he has two accounts with the same EMAIL ADDRESS, but different USER ID. Also, I noticed that one of the accounts has been locke...
I am looking to make modifications to the 'Create New' wizard for Change Management. I cant seem to find the wizard. I look in the "system wizards" application at the "wizards" module but there is no wizard in there for change management, i just see ...
hi ihave a requirement that, we need to hide the close task button and close complete option in state field on change task when rfc record is created on change request and change task short description contains System Test & Validation. below are...
Hi All, I have a requirement where based on some conditions I have to show different email subject to different groups. Can you help me with how to acheive this ? Thanks Pranav
I have created a string field in CMN location with choice values and given the dependency value as Country. I have created one more field on task table with choice data type given cmn_location table as the choice table. On Incident table when I selec...
Hi Expert, Thanks in advance . While accessing the custom table for non admin user security constrain prevent access to requested page gives. Total 33 ACL , no Before query BR .and only 6 acl for read level, Do i need to check anything else? Please ...
How can we load data from excel sheet to Multirow variable set.
