Hi Guys I have a request from our Service Desk manager for a report; He would like a report showing all the incidents that have gone from the ServiceDesk to a different assignment group, but only where the user who changed the assignment group was a ...
We have created a customized table that inherits from the task tableI would like to be able to see the details of a request in Request Summary > My Request when a non-authorized user creates a request. However, when a non-privileged user creates a re...
Is it possible to create a report or a dashboard and add it to the portal, available to certain users? Thank you, Donna
When looking at the approval form for a CHANGE the "Summary of Item being approved" field shows under the Activities field as shown in the first picture below, however on the Approval for a Requested Item it shows above (2nd picture below. How can i ...
In which table flow designer is stored?
Hi, I have a requirement to run a scheduled job for every 3 hours, how can i do it and what values should i use. Thanks, Supritha F
We have a Related list on the Task form which is reference to a custom table u_table1. When we click on New button it open a Dialog view of u_table1 table. On the custom form we have a button Send Email with a UI action {emailClientOpenPop('u_Table1...
Hello again Running London instance. Have created five SLA definitions: see screenshot attached. When submitting an incident the default Impact and Urgency settings are set to: 3-Low This determines Priority as 5-Planning What I would like to do is t...
For an glide list field we have created choices. For that field we want to override choice label "--None--" with custom label. Please help us on the same . Thanks in Advance.
Hi, Is there possiblity to migrate Standard Change Templates from one instance (say 'A" ) to other service now instance ("B").? I have all the templates from instance "B" in the excel format with 10 columns as mentioned below. Summary , Description...
Hello All, If a standard change template is created and approved in one instance, can we move it to another instance? I know that there is a ACL on std_change_producer table which prevents but i have overriden it. The change proposals once verified, ...
Hi All, After creating the change request with planned start date and planned end date fields. Automatically populate these dates in all change tasks. Thanks in advance
i have created acl to stop users from accessing the incidents outside of their assignment groups. now they can assign the incidents outside to the groups as per ci and location they will get the list of assignment groups. issue is post saving that a...
Hi Folks, I have a query, I have a module with title Cost center" . so when a user with german language login it should show in his/her respective language. I have used sys_translated table, and defined the translated value in german. But it is not ...
Hello All, 2 variables (List collector and single line text) is not visible in the Requested item. These variables are after a "Custom with Label" variable type which has a macro.This has an onLoad client script. I see that the visibility is not set ...
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