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Resolved! How to return to a previous step? - Flow Designer

Hi SNow community,i have a scenario that if the condition of the if statement is false it should return to a previous action/step, this in Flow Designer. Have searched for an action but didnt find anything.... is there someway to accomplish this?Than...

Average response time reports

We are not using Performance analytics and I was wondering if there is a way to report on resolution times, response times and other metrics that would be good to report on but do not appear to be a part of the canned reports in the standard version ...

George Z by Tera Contributor
  • 2252 Views
  • 2 replies
  • 0 helpfuls

How add dynamic "sys_id" on a URL to a catalog variable?

Hi Team,  I would like to know how can I route to Service Portal using a URL embedded to a catalog variable.  For eg. I have a preferred contact variable, where I have added a URL on that annotation part but I'm unable to route to the logged in user ...

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Resolved! Fields are not populating after submitting record producer

HI Team,   I have a record producer. Inside record producer i have created a multi row variable set name calle d as "item_list". Inside multi row variable set i had 6 variables.  As soon as i submit the record producer from portal,  A record is creat...

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sinu2 by Tera Expert
  • 2834 Views
  • 27 replies
  • 0 helpfuls

Create a related list on alm_asset table

Have to create a related list called Tasks on alm_asset table. It should show the Incidents, RITMs, etc whenever an Asset has been worked with such tickets. I have created a relationship it is querying only the Incident records. Help me in querying R...

Keerthana18 by Kilo Contributor
  • 706 Views
  • 1 replies
  • 1 helpfuls

How to set multiple variable values in a single variable using Run Script(workflow)

After creating Request, few variables like, variable 1 : A                    B                  C                  D variable 2: A1                  B1                  C1 variable 3:A2                 B2                 C2 etc In Variable 4(multipl...

Anusha25 by Tera Contributor
  • 2261 Views
  • 29 replies
  • 1 helpfuls

Resolved! AI Assist Widget in Record Producer

Hi All,  I've found out that there is a widget you can use in your record producer to show search results. I want this AI Assist Widget embedded in a record producer for interactions. We have AI Search activated and i've added the widget as a variabl...

Erik29 by Kilo Expert
  • 601 Views
  • 1 replies
  • 1 helpfuls

Time worked on Incident

Hi All,  we want to capture time worked on an incident, for this I placed OOB Time worked field on the incident. now how can I make it works effectively like for this I made UI policy to mandate the time worked when state changes to resolved or Compl...

GSReddy1 by Tera Contributor
  • 2347 Views
  • 1 replies
  • 2 helpfuls

Fields are coming empty when i submit record producer from portal

Hi Team, I have created a record producer with one multi row variable set. My record producer is on "x_pl4_move4u_item" table Inside the multi row variable set i had 6 variables. As soon as i fill all those variables and submit. After i submit from p...

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sinu2 by Tera Expert
  • 734 Views
  • 1 replies
  • 1 helpfuls

Resolved! Need to make a variable set read only

Hi,   I have 2 variable sets, if in the first variable set I have selected "Yes" in some variable then another variable set should get read only. Can someone please help me here?   Regards, Chirag Jain