SMS notification in ServiceNow

sharsha
Tera Contributor

‎07-29-2026 03:36 AM

How to configure SMS notification for a Incident record in ServiceNow?
I want to send a SMS to a phone number once the related Incident is moved to 'closed' state in the system.

Please advise.

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SohamTipnis
Mega Sage

‎07-29-2026 04:16 AM

Hi @sharsha,

 

You can simply create a Flow Designer, where you have the action called "Send SMS." Using this, you may be able to send SMS as per your condition.

 

Simply use Flow Designer for Update Record as the triggering condition and do the Update Record in the action where you can add the Send SMS action.

 

Refer to the below image:

 

SohamTipnis_0-1785323713171.png

 

If you find my answer useful, please mark it as Helpful and correct. ðŸ˜Š


Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

 

 

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sharsha
Tera Contributor
In response to SohamTipnis

‎07-30-2026 01:28 AM

@SohamTipnis , but how to send SMS outside of ServiceNow,  just configuring it in flow designer doesn't seems to be working? any suggestions on this?

@Tanushree Maiti @Dr Atul - LNG Please advise if you're aware. Thank you!

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