SNOW delegated user not able to approve/reject in Service Portal.

Shidhi
Tera Contributor

‎07-13-2023 06:03 AM

Hi,

 

Y is a delegated user of X.

 

In the service portal view of 'Y', under 'Approvals' all the pending approvals of 'X' are available.

 

But, the delegate user (Y) doesn't have the Approve/Reject button at the service portal. How can the delegate user approve/reject his tickets from Service Portal?

 

Shidhi_0-1689252513083.png

 

 

Apart from via email, how a delegate user can approve/reject tickets at the service portal? Kindly help.

 

Thank you.

 

 

 

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3 REPLIES 3

sushantmalsure
Mega Sage

‎07-13-2023 06:27 AM

Do check if Y user has same roles as X.

Delegation is just for transferring responsibilities but delegate user still needs correct roles / correct group to approve the things.

This might be the case .

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,Sushant Malsure
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Shidhi
Tera Contributor
In response to sushantmalsure

‎07-13-2023 11:22 PM

Hi @sushantmalsure 

 

Scenario 1: User Y has the same access as user X, but still user Y is not able to approve at the service portal.

 

Scenario 2: User Y has more privileges than user X, but user Y is still not able to approve at the service portal.

 

Can you please suggest what is the issue? Thank you!

 

 

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sushantmalsure
Mega Sage
In response to Shidhi

‎07-14-2023 12:10 AM

HI @Shidhi 

Can you check the conditions of this UI actions from Approval table for visibility? There might be a case these actions are unhandled for delegate user.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,Sushant Malsure
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