Can Users Set Their Own Delegates in the Service Portal?

[Andrew Meza]

Hello Community,

Is there a way for users to set or change their own delegate (e.g., when they're going on vacation) directly through the Service Portal? I’ve been looking around but haven’t found where a user can do this themselves.

Do I need to enable something in the settings or configure a specific widget or module to make this available?

[SANDEEP DUTTA · Accepted solution]

Hi @Andrew Meza ,

To allow user delegation from the Service Portal, Add a link to your SP Header Menu for a list view of the Delegates table, with the below link

https://InstanceName.service-now.com/sp?id=list&table=sys_user_delegate

From the above list, users can create a delegation.

Also, this can be achieved using the below URL (Avoiding to show the List)

https://InstanceName.service-now.com/sp?id=form&table=sys_user_delegate&sys_id=-1

[YaswanthKurre]

Hi @Andrew Meza ,

1. • Plugin need to be installed (Granular Delegation)
   • Go to Service Portal > Pages (e.g., your homepage).
   • Edit the page and add the Edit Granular Delegate / Granular Delegation List widget from the catalog.
   • Configure the widget to allow users to manage their delegates (add, remove, or edit)
   • Users need the delegate_user role to manage their delegates via the Service Portal.

Please mark this as helpful and correct if this answers your question

Thanks,

Yaswanth