Delegates unable to see the Approval Record in Service Portal

Gian1
Tera Contributor

We're experiencing an issue from a custom table outside the global scope where delegate can only see approve and reject button in the approval form, but cannot see the approval details. It says record not found.

 

The case record is from custom table called Finance System under the Finance Scope in our instance

 

Any idea how to resolve this?

Gian1_0-1695598612493.png

 

 

 

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