Delegates unable to see the Approval Record in Service Portal
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09-24-2023 04:37 PM - edited 09-24-2023 04:41 PM
We're experiencing an issue from a custom table outside the global scope where delegate can only see approve and reject button in the approval form, but cannot see the approval details. It says record not found.
The case record is from custom table called Finance System under the Finance Scope in our instance
Any idea how to resolve this?
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