Soap Update

[Balasundharam]

Hi all,
Having trouble with SOAP Message..
Created a Inbound Service with Incident table as target table and i integrated SOAP UI 3.6.1..
when i try to perform INSERT function its working fine.
If i try DELETE,GETRECORDS,GETKEYS i'm just getting a Null value as response and when i try to UPDATE the response msg will be"Web service update called for a missing record".
what is the Problem can anyone help me,it also happens when i try between instances...


regards,
Bala.

[Akshat Chawla]

Hi,

Whenever you are trying to update, delete and get record from service-now instance you must pass a sys_id of the record you want to update ,delete and get.

So that means whenever you are creating a SOAP message so your request should look like as in attach document -

[Balasundharam]

Absolutely I'm doing the same as u say but the error msg i have attached below is the response that i have got when i used the sys_id of a Record that i need to UPDATE only..Actually the sys_id of a Record in my instance differs from the sys_id of the same Record that i get at SOAP UI when i use GETKEYS Function..
Hope you Get what my problem is?

regards,
Bala.

[Akshat Chawla]

Just edit your SOAP end point with the table name for which you are copying the sys_id of the record and then you will able to update the record.

You are getting this error because the sys_id of the record which your are sending as request to update the record is not present in the staging table,

So just edit the SOAP end point in the update function and you will able to update the record...

[Balasundharam]

Thanks a lot Akshat....