I have a Service Catalog item with a variable named “Requester”, which includes a choice option called “Ad-hoc”. There are also two date/time variables: Start Date and End Date.If the Requester = Ad-hoc, and the duration between the Start Date and En...
Hi everyone,I am building an outbound integration using Flow Designer to send Incident updates (State, Priority, and Comments) to a 3rd party system. My Flow triggers on Record Updated, calls a Custom Action, which then calls a Script Include to buil...
Hi all, I want to learn Integration. Please suggest me any youtube tutorial or some pdfs or any docs ehich covers real time scenarios , it will be helpful in interviews also. Thanks!
I am looking to create a report of the Incident Categories and their associated Subcategories so that the list can be reviewed by a customer. Conversely, if no report, where in the system do I go to see the full list of cats and subcats?Thank you.
Hi Team,please suggest Dashboard is not visible for all users even through when public role is added for dashboard record as welll as end user has pa_viewer role and snc internal
I'd like to know what has worked well for starting with the adoption of a Playbook for the problem lifecycle. Is there a particularly recommended model to try?
"Add tools and information" step is disabled or marked as read-only in the ServiceNow AI Agent Studio, please help me to resolve it, even i couldn't see "Add tool" button.
What are the recommended best practices for adding additional reports to an existing dashboard configured within a workspace built using UI Builder?
Want to add info message "XYZ" for all the catalogue items.
Hi,When the flow executes, it fails at the Create Catalog Task step with the error: "The requested flow operation was prohibited by security rules."The flow is configured to run as the System User, and the affected user has both the itil and catalog ...
Hello Everyone, We have a requirement to reopen the tasks associated with an RITM that is already in closed complete state, and the RITM workflow has also been completed closing the RITM.Is there a recommended approach to achieve this?Specifically:1)...
When an ITIL or knowledge user clicks the "Retire" button on a Knowledge Article, the system must display a mandatory justification field with the message "Please provide a justification for retirement", and the article should only be retired after t...
Hi everyone,Our management team is considering making it mandatory for agents to attach a Knowledge Base Article to every incident before it can be resolved or closed.I wanted to get some feedback from others who may have implemented something simila...
Hi everyone, I'm new to the forums and to service now so go easy! I'm creating a flow behind a catalogue item which creates a ticket in a queue and then calls a subflow which generates a pdf document of the request. The subflow is very basic - it rec...
