Hi All, I am trying to implement On-Call Scheduling using Twilio - Notify. Now the requirement is if there's a P1 in the queue then the On-Call person will receive a SMS and Call, Where they need to acknowledge else the flow will move to the next per...
I want a CAB definition that schedules a CAB every week (say Thursdays) with each meeting reviewing changes for the upcoming 2 weeks. I can't seem to get the time range defined.I noted that if I schedule the CAB meetings every 2 weeks, I get the rang...
Please find the workspace ui script function logTelemetry(status) { g_ui_scripts.getUIScript('UIActionPerformanceLoggerClient').then(function(perfLogger) { var executionTime = new Date().getTime() - start; perfLogger.logTime("Budgetary Quote: ", e...
Hi Community,I’m working on Service Operations Workspace → Home → Overview → Your team’s work and want to understand where the Incident SLAs widget (donut chart) gets its data.I am not asking about SLA definitions (contract_sla) or SLA engine logic,...
Good evening.!On the Incident's Notes section, in Test instance, the work-notes, additional comments and actions taken are merged into each other.But on Production, the work-notes and additional comments are merged, but not the actions taken. This is...
Currently, in ServiceNow Service Operations Workspace, the Now Assist Recommended Actions are generating suggested steps that include bullet characters such as : - and *We would like the response to display clean text without these bullet/key filler ...
Hi All, I've got a requirement where the business wants to get a list of all the RITMs raised on Catalog item 'A'. The list should include many fields for ex - assignment group, requested for etc and VARIABLES of the catalog item as well. I tried to ...
Hi, For a SN instance - we have a form views inside the portal. Inside these form views, we want to add some knowledge articles links. For example - if one form view is rendering the section "Resolution info" on the INC, then we'd like to show the KB...
Hi Everyone,While connecting the charger to my office laptop, I noticed a spark near the charging port. Immediately after that, the laptop shut down and is no longer restarting.In this scenario, what would be the correct process to follow in ServiceN...
Hi Team, PFB my scheduled script and Notification Body. Please help me in achieving the above. Note that I need to include both the RITM and the approval link in the email. (function() { var ritm = new GlideRecord('sc_req_item'); ritm.addQuery(...
Hi all, I am having trouble with the Recommendations in SOW. I have opened an incident of which some people can't see 'active recommendations' but others can.I have checked roles and have analyzed permissions, all users have the sow_user, sow_home an...
Hello All, We have enabled the Now Assist Generate resolution notes (ITSM) and we have setup the" extended tables support" option, currently it works as planned on our extended table resolution notes are generated using activities and other fields h...
Good Morning Everyone, I am trying to implement Google reCAPTCHA on a public-facing UI page where a user needs to go through the "I am not a robot" checkbox before submitting a form. This form is available to all users, so we are trying to implement ...
Hi All I have a task that RITM should stay in Open state until all the tasks will be closed.Tasks are mainly created by workflow but there is also possibility to create task manually from RITM.Workflow automatically close the RITM when all of the wor...
Having recently implemented RISK, I can no longer see planned completion date - is this still available ?