HI Community, I have a requirement, i have created one script include what it does is it will create a sla record in sandbox instances (integration) when it is called. i have tested the script include in background script it works fine no issue.Now i...
Hello! We recently implemented the "save as draft" functionality along with a couple catalogue items that are designed to be iterative (information is gathered and input over a period of time before the full form is submitted).We are coming up agains...
When a change with the priority "1 - Critical" is created, this entry should appear in red in the Change Overview in SOW (/now/sow/list/params/list-id/) ("Changes - All").How can this be achieved?
Hello All,I want to update the impact of the incident but below are the conditions.whenever a incident is created affected ci related list is updated and the affected ci's environment is production & there is a field called business criticality is de...
If the change type is “Minor”, the impact should be “Low” by default and - If the change type is “Major”, the impact should be “High” by default.. - Business rule/Client Script CTASK “Technical Review/Assessment” cannot be closed without providing th...
When the user clicks “No”, a text field should appears dynamically. Make it mandatory before the feedback can be submitted.Do we have any out of the box functionality for this? If not, what are some ways that we can achieve this?
If there are variables like "Region" & "Unit". Region is a Multiple choice type variable & Unit is a select box type of variable now based on the region & unit selection there is other variables which are 11 checkbox variables which should be mandato...
Hi Team, I need to create a report that shows the overall CES survey score based on survey responses.I can see the detailed survey answers under asmt_metric_result (each question with actual_value and normalized_value).However, I am not sure which fi...
An auto discussion is initiated for change request when for normal change state moves from new to access and for standard from new to scheduled. Is this an OOB behavior? if yes, then how to disable this.
Hi All, I’m working on an Inbound Email Action where PRTG sends HTML-formatted alert emails to ServiceNow.The incident is being created correctly, and the incoming email body is saved in the description. I want the incident to contain an attachment l...
Hi Community, Here my requirement is for the caller x, if created 25 incidents per day as per US/ eastern time zone then it should trigger the notification. Here i am using this business rule, but it's not triggering the notification , can anyone pl...
Hello Community, Now I know there is a lot of information available on docs and learning content for Change Request Management, but recently I got a feeling that there should be a one-stop shop for Change Mangement information. That is the reason I a...
Hi All,I am creating a KB article through a script in an UI Action, Article is getting created but getting the following error message on the form."Conditon 'Condition: !(new KBCommon().isExternalArticle(current.article.getRefRecord())); Filter Condi...
Hi everyone, We have realized that to be able to use the Search engine, we need to type the whole word to retrieve any results, it doesn't work with partial words. Thanks in advance
We currently run a nightly user import/update with LDAP, and starting in October 2023, it started importing 113 users (all are managers/supervisors in 1 location) every night and re-imports them the next night, adding on top of the previous day, so e...
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