After the recent patch upgrade to Zurich patch 5, we have noticed that Admins have lost access to update time zone on user record(sys_user).We have a Write ACL, where we only allow the user to edit their own time zone and nobody else can edit it.This...
Hi Everyone,I am facing an issue with RITM approvals in ServiceNow.Current Behavior:When multiple approvers are added to a RITM, as soon as one approver approves, the Approval State in the RITM list view changes to “Approved.”Requirement:The business...
Hi everyone, I have a requirement when the change is not in new state, the removal of the attachment should be restricted in Agent Workspace. But, the user should be able to add attachment in all the stages. It would be helpful if anyone could answer...
Hello, I would like to make a report on INC not updated by itil role last 5 days. Is it possible and how? Best regards, Nenad
Requirement A user can be a member of multiple assignment groups.But the user wants to receive email notifications only for one specific group.The user does not want to receive notifications for other groups, even though they are a member of those g...
I want related list of change in request item form and request item related list on change form. We have created UI action on request item form to create change so I can display the number of change under related change and request number under rel...
Hi, For non-admin users who need to edit and add values to choice fields in the sys_choice table, we tried assigning the personalize_choices role, but it did not work. Could someone please help with this? It would be very useful. Thanks!
Hi, Based on my requirement to populate the resolution note in additional comment field I have created a Business rule (Before, insert/update). So whenever user update both the Resolution note and Additional comment the updates are getting merged and...
Hi Team, How can we add help text to the "Icon link" widget in servicenow.We have service poral with three "Icon link widget"1) Service Request - which redirect to the Service Catalog for raising requests2) Incident - which will redirect to the recor...
I have a requirement to set the Account is sensitive and cannot be delegated to TRUE when the admin account is created.And I see userAccountControl value for account where Account is sensitive and cannot be delegated to TRUE is 1049088. I have used t...
Does anyone know if it's possible to track the usage of quick actions in live agent chats and where you would find this information? For example how many times during the past week did an agent use the /r response template quick action.
Hi all,I’m running into an issue in ServiceNow related to Activity updates from Employee Service Center (ESC).Users who have the itil role (and are also the requester) are still able to add Activity comments on a closed / inactive RITM through ESC. E...
I need all the a report for incident data for Moderate and High Priority Incidents (Priroity levels - 1 2 and 3)that are Resolved for some queues.The data I am interested is the field changes e.g. Prioroity upgrades, State changes etc. the Incident[I...
Hello,I have a column report that Trends by Date, uses Standard Calendar per Week and an Aggregation of Hours. It is identical in both instances but for some reason the X-axis uses Monday for one report and Sunday for another. All of our glide prop...
Dear all, Screenshot #1 shows a preview of a notification shown in screenshot #2. I need to remove the highlighted user's name revealed by "Additional comments (Customer visible)" field. Please help me on how to remove it.. Screenshot #1 Screens...
