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após upgrade da zurich não consigo ocultar choices

Após upgrade da Zurich, fiquei com um problema no campo u_rd_origem. Não consigo gerenciar quais choices devem aparecer no módulo 'problema' e quais outras devem aparecer no módulo 'change'. O override não tá funcionando. Como o campo u_rd_origem é t...

Captura de tela 2026-01-14 171648.png NayaraAguiS_0-1768422270658.png
NayaraAguiS by Tera Contributor
  • 246 Views
  • 1 replies
  • 0 helpfuls

identifying Oncall person for a workgroup

I want to know the table where the oncall person datails are stored. the goal is I want to sent a mail to the current oncall person of the work group if any high priority incident have been raised. But I couldn't get the exact table where the current...

kamal_gm by Tera Contributor
  • 358 Views
  • 2 replies
  • 1 helpfuls

Resolved! Collapse variable sections by default when opening an RITM

Hi all,In ServiceNow, when I open a Requested Item (RITM) in the platform UI, the Variables area loads with variable sets expanded by default (e.g., User Info, Reservation Details).I want the variable sets to be collapsed/minimised by default when th...

Screenshot 2026-01-14 at 12.42.40.png Screenshot 2026-01-14 at 12.41.34.png

Problem of ACL

Hello, Please could you help me with this problem, on the table sc_req_item I have this query filter : company.nameLIKElafa^sys_created_onBETWEENjavascript:gs.dateGenerate('2025-12-01','00:00:00')@javascript:gs.dateGenerate('2026-01-13','...

aymane by Tera Contributor
  • 1051 Views
  • 11 replies
  • 0 helpfuls

Update field with value which is adding in related list

There is custom field on sys_user table u_skill which is used to display skills. There is related list under user table which sys_user_has_skill . I trying to add the skill from related list and want that to display in u_skill field but I am getting ...

variable information not populating

Hi All, My requirement is i need to bring all the variable information that user selected into description field with comma seperated values. Ex. let us assume in a catalog item there is variable A ,  Variable B and variable C. while submitting the r...

variables not visible to a user.

Variables on the sc_task is not visible to a user.This happens only on one catalog item. also only when the created by user is the requestor.So far, we have identified only one user impacted like this.

sharley by Tera Contributor
  • 211 Views
  • 1 replies
  • 0 helpfuls

Approval History Not Showing Impersonation / Delegation Details

Hi everyone, I have a requirement to display impersonation and delegation details in the approval history. Based on this explanation, it should be possible by setting the following system properties to true:com.glide.hub.flow.approval.show_impersonat...

ZelalK by Tera Contributor
  • 186 Views
  • 1 replies
  • 0 helpfuls