HI,I have a requirement where I need to create a Request(RITM) in an Order guide through code. So, I am implementing this code In a BR as per my requirement.Order Guide Name-Tech supportCatalog items in an tech support Order guide are 1)Application s...
Hello Fellow Devs,I want to understand where the Assess Risk button is configured which is on Change form in the Service Operations Workspace - Overview tab. Can you please help me of where I can find it. I have already checked in UI Actions, UI Page...
Hi! How can I achieve renaming a file attached to the notification once downloaded? I want to achieve something like ---> user downloads attached file from the notification ----> the requester's name will be added in the beginning of the file. It is ...
I have a subflow, where i wanted to add wait for condition with incident state to be checked in the condition.but the table field i cannot select in the wait for condition action in subflow, the drop down is not working. without selecting table, i ca...
HI,I'm trying to load the Data using Transform map on alm_hardware table, while loading i'm getting the below error. "Operation against file 'alm_hardware' was aborted by Business Rule 'Create CI on insert^67dddcb01b4201108c5087b1f54bcb3e'. Business ...
Hi everyone, I would like to know how can I user record producer variables on flow designer like we use the catalog variables. I would like to know to why I can't see the Task filled on sc_item_producer_record after a record producer have been insert...
Hello,I have some questions regarding a Problem requirement. I need to perform some checks on the problem record, such as: Problems with associated Incident P1 or P2: After 3 days without progress in the workflow, the status should automatically chan...
i cannot see Allocated subscriptions under User related List (sys_user) Also sys_user_has_license_list is completely missing subscriptions and roles can anyone help on this @Atul @itsm @sndev
Hello everyone,One of our clients is currently utilizing the Incident Management module and is planning to implement the Change Request module as well. However, they do not have a CMDB configured and have no intention of setting one up in the near fu...
Hi All, When adding a duplicate CIS in change request form we will get a error like duplicate entry.So My requirement is user should understand the error shown.What might be the solution to override this error? The system returns error when adding ...
Hi,I created one catalog item with Email field.This field reference to the sys_user table, I want to display only email address of the user.I aware about the display value make it true. But it will be affect globally. So Is it possible to achieve usi...
Hi,Once Request approved the RITM getting attached automatically. What is OOB workflow or script doing these functions. Can anyone let me know.
Hi,I have created one record producer to generate Interaction record. On that I have fetch the "Phone" variables data to work notes of interaction. From the interaction we are creating a incident. That time that work notes of "Phone" needs to be upda...
Hi, Commonly when we approve the request on any table, approved: task number info message will appear. That is where configured in service now, can anyone knows just let me know.
In the incident table I created one field "PR" reference to the Problem table. And in the problem table already one company code filed is available. In the Core Company table also I have created one company code field. Now in the module for incident ...
