Software not entitled to be installed and unallocated licences?

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JohnMMcLaughlin
Tera Contributor

‎09-19-2017 09:02 PM

Service Now Gurus,

I need your help in understanding what I am doing wrong.   I am in the process of setting up the Software Asset Management and am using SCCM to do my discovery, I'm starting simple and just looking at our main OS - Windows 7.

I have created a Software Model with a licence type of 'per workstation', I have then created a software licence linked it to the software model I created above and set the number of rights to 605.   I then linked the Windows 7 discovery model with the software model and have created a counter, when I click the 'Count Licences' button, the counts update to tell me:

Rights owned = 605

Rights used = 700

Immediate Compliance = 95,

so far everything is working as I expected it too.

Now if I click on the Software Asset Management Overview link, I see the default layout in the middle there are two graphs, one entitled 'Software that has not been entitled to be installed' Windows 7 shows 700, the graph next to it entitled 'Total number of unallocated licences' shows Windows 7 - 605, but yet when I filter my Software Discovery section for Windows 7 it lists 700 devices as having Windows 7 which is correct.

Now my question - do I have to manually add an entitlement for each device to have a Windows 7 licence, shouldn't this be updated by the SCCM discovery?

Thanks in advance for your help,

John.

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Sharath Chandra
ServiceNow Employee
ServiceNow Employee

‎09-20-2017 12:40 AM

Hi John,



SCCM currently does not do it and should be done manually.



Functionally, SCCM cannot always assume the devices on which the software is installed is entitled to use it. There could be a case that there are devices which are not supposed to have the software installed and SAM admin is supposed to take an action, like asking the owners of the devices to uninstall the software or after further analysis SAM admin entitles the devices to use the software.



Please provide your business case, we can evaluate and consider this as an enhancement



Regards,


Sharath


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Runjay Patel
Giga Sage

‎12-15-2020 04:34 AM

Software Asset Management (SAM - Pro)

 

Check out this video, it will clear all your doubts and help you to understand Software Asset Management (SAM - Pro) in details.

Link: https://www.youtube.com/playlist?list=PLIGcZxQaeEoh0bObsaDpMeYk2N2QXAtBK

It will help you resolve below queries:

  • SAM Offers / Challenges
  • Deep Understanding about SAM Terminology
  • IT Assets & Configuration Items
  • IT And Software Asset Lifecycle
  • SAM Optimization Checklist
  • Plugins For Software Asset Management
  • Software Entitlement
    • Software Entitlement Import
    • Benefits of using software entitlements
    • To download to entitlement import template
    • Entitlement Import Process
    • Entitlement Import Errors
    • Entitlement Review and Clear Errors
  • Software Asset Management (SAM) Lab
    • Play with SAM Roles
    • Upload Software Model/ Product Catalog
    • Various way to do Normalization
    • Creating a Custom Products
    • Reconciliation
    • Understand Entitlement Metrics
    • Software Usage
    • Reclamation
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