SRM : Can we have more than 2 level of category to navigate to raise Service Request using Items

[Navnit1]

Hello All,

We have a requirement to have more than 2 or 3 categories (or sub categories ) to navigate to  main service request Item to raise the request.

Example :

1: 

2-->

To access the ITEMS : "Corporate Mobile Devices- Bulk Orders", currently we go Service Catalog > Office> Service > ITEMS

But we want more categories here to configure or add as per requirement.

Want to achive for example :

Service Catalog > Office> Service > Service one > Service two > Service three --> ITEMS

Is this structure possible and how could we achive it ?

Please provide your input.

Thanks in advance

[EricDohr]

Catalog item categories do have the ability to have children.  Once the primary category is created, you can add children categories via the related list (or creating a new record and indicating the parent).

Example category heirarchy below:

• Hardware
  • Laptops
    • Apple 
    • Windows

Remember to consider the user experience in having multiple levels. 

[Navnit1]

Thanks a lot for your responce.

I checked it and it seems to be fine. However could you please let me know if we get same structure at Portal Level also and do we see any techincal or functional impact for keeping this multilevel structure.

Thank you again!