Change Verification Process

shidhartha
Tera Contributor

Hi All,

i have 2 custom fields in my change form as mention below 

"Change Verification" with dropdown with these values (Successful, unsuccessful, Partially successful, Successful with issues) 

and

Change Verifier name -(Same tab like watch list) is a List type 

find_real_file.png

 

but issue is when the change ticket status is "completed" then this two fields are visible and also editable.

mean one can select the values from drop down and as well select names from list field type as same as conflict status mention below.

 

find_real_file.png

How can i achieve this if anyone can provide a solution for this it is appreciate.

thanks in advance.

5 REPLIES 5

suvro
Mega Sage
Mega Sage

write a UI policy to make them visible and editable when state is closed

shidhartha
Tera Contributor

issue is change form is not editable after completed how can i make this two fields editable.

 

i write the Ui policy it is not working.

some client script or Ui Policy is already there which not allow to do it.

Completion is MEANT to lock down the change.
Make the population of these fields mandatory before one can complete the change.

Whatever @Robert Fedoruk  suggested is the best way to go. 

If you still want to achieve that. You have to create Additional ACL to make sure the fields are writable even after it is closed