Change Verification Process
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08-30-2022 04:48 AM
Hi All,
i have 2 custom fields in my change form as mention below
"Change Verification" with dropdown with these values (Successful, unsuccessful, Partially successful, Successful with issues)
and
Change Verifier name -(Same tab like watch list) is a List type
but issue is when the change ticket status is "completed" then this two fields are visible and also editable.
mean one can select the values from drop down and as well select names from list field type as same as conflict status mention below.
How can i achieve this if anyone can provide a solution for this it is appreciate.
thanks in advance.
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Change Management
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08-30-2022 04:58 AM
write a UI policy to make them visible and editable when state is closed
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08-30-2022 05:14 AM
issue is change form is not editable after completed how can i make this two fields editable.
i write the Ui policy it is not working.
some client script or Ui Policy is already there which not allow to do it.
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08-30-2022 05:36 AM
Completion is MEANT to lock down the change.
Make the population of these fields mandatory before one can complete the change.
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08-31-2022 10:10 PM
Whatever
If you still want to achieve that. You have to create Additional ACL to make sure the fields are writable even after it is closed