What are best practices for moving incidents between teams ? We have just started out and looking for information on how best to handle incidents that leave the service desk to other teams. Specifically :How should the escalation team move the inci...
What is the difference between the Choice field type and the Reference field type? In Managed Documents, the Type (document type) field shows it is a reference field when you right click and select Show- 'type' , but it seems to be behaving like a Ch...
Morning all.I'm a little stuck trying to set up "Follow Up" feature in the incident form.I'm trying to set up an e-mail notification to fire off to whoever the incident has in the "Assigned To" field, condition being when the follow up time is within...
Is it possible to track temporary inventory check in/check out with ServiceNow? Specifically, the IT department has a need to temporarily loan items in their inventory (for example, A/V equipment) to other non-IT departments. Any direction would be a...
I have (with a lot of help from the community) created the ability for customers to see all incidents for their company in Self Service. I did this by creating an Application module called Company Incidents that is a List of Records link type. Th...
We have a UI Action called "Clone Change" that makes a button that allows a Change to be cloned. action.setReturnURL(current); current.number='';current.state=1;current.active=true;current.u_send_approvals=false;current.u_task_work_effort='';current....
First let me start off by stating my ACLs:Type: recordOperation: writeName: cmdb_ci.*Script: answer = (gs.hasRole("asset_admin") || gs.getUser().isMemberOf(current.support_group));Purpose: This allows asset admins as well as members of the current su...
http://wiki.servicenow.com/index.php?title=Customizing_Choice_Lists#Changing_the_--_None_--_Display_ValueThe above article shows how to change the display value for the --None-- option on a choice list in a form, but is it possible to change the disp...
Hi AllI've been pretty good with my scripting within SN but I'm having an issue that I'm hoping someone can help with. Our Problem Manager asked for a PAIN value field to be added to our problem form, which is all good.I'd like to write a script to c...
Hi, I'm having issues with connecting ServiceNow to AWS using IAM keys.When I perform an Update Keypairs it doesn't return anything and when I check the error logs all I see is "Error: Request failed with status code: 401". I checked my CloudTrail l...
Hello Community, I am creating a Business and Technical Service and I want to restrict access to this specific record. Such that it is not an option in a reference field pointing to the Technical Service, and cannot be viewed by anyone who do...
I want to redirect from "x_snc_diagnosisnow_logindetails" Table to "x_snc_diagnosisnow_searchdoctor" Table after clicking the submit button in first form.I am inserting the snapshot of the same.Please tell me how to do this.
Hi Community,I am new to java scripting and having some trouble with implementing an "IF" condition for a service catalog item. The condition for this activity is a (dropdown selection) variable called "device_model". The two selections are Virtu...
We'd like to be able to list incidents that were updated within a certain amount of time of being created. Using the normal filters, this isn't possible as the Updated and Updated By fields only keep track of the most recent update. I thought there m...
Hello all, I want to write an integration with ServiceNow for a third party webapp. They want to display the tickets of the actual user (same username here and there, auth via LDAP) in the third party webapp. The way I imagined this is that I eithe...
