SSO Login

[VanamaAkhil]

Hi Team,

Recently we have implemented Azure SSO integration for ServiceNow. The users were able to login.

But when user tries to login to instance the next day,its asking to enter the credentials again.

Any reason why it is asking to enter the credential once it was already loggedin for first time.

Any inputs will be helpfull.

Thanks and Regards,

Akhil.

[Bhuvan]

@VanamaAkhil 

Refer below knowledge article that contains all known errors and resolutions for ServiceNow SSO login issues,

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB1122039

Potential issues could be SAML mis-configuration, IdP not configured correctly or SSO properties not setup properly between Azure AD and ServiceNow. Check and confirm single sign-on is enabled. Review all the configuration again and make sure all the integration steps are followed.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Ankur Bawiskar]

@VanamaAkhil 

when you have SSO enabled user will be taken to company's SSO page and user will enter the credentials there.

You need to check within ServiceNow instance after what time the session expires or token expiration time.

Did you check if user clicked logout in ServiceNow?

Also check with Azure SSO team.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[VanamaAkhil]

Hi @Ankur Bawiskar 

Yes it is taking me to the company SSO page.

I was one of the user who logged in via SSO,I didnt clicked Logout but the next day it asked me to login again.

How can I check the session expires or token expiration time.

Thanks and Regards,
Akhil

[Ankur Bawiskar]

@VanamaAkhil 

when either ServiceNow or IdP session expire it will ask to re-login, this is OOTB behavior.

When SSO session expires, a login prompt is shown and SSO does not automatically login users 

Also check this property

glide.ui.session_timeout

If my response helped please mark it correct and close the thread so that it benefits future readers.

[VanamaAkhil]

Hi @Ankur Bawiskar ,

Even Iam having this property set as 30 minutes,so i tried to login to instance and I closed the window after I tried to login to instance and it didnt asked me to enter credentials.So this is expected behaviour right?