Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Unable to reset the password for user in AD

Admin7267
Kilo Sage

a month ago

I was working in creating the admin account in AD using the flow designer and account is being created.

 

Also, I was trying to reset the password after the account is created and I see in the flow it is showing as success and when I try to login with that password, I'm getting error as invalid username or password.

 

FLow.png

 

I have generated a random password as per the AD password criteria and used in the flow action.

 

Reset password.png

 

Error:

 

Error.png

 

Need help on this to sort this out.

0 Helpfuls
  • 340 Views
1 REPLY 1

Tanushree Maiti
Kilo Patron

a month ago

Hi @Admin7267 

 

Verify the new password against your Active Directory password policies.

Try using a highly complex password during testing to see if the outcome changes.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin: