standard change from a catalog item

[jtw1228]

Hello. We are starting to look at implementing Change in SN. Is it possible to create a catalog item that will eventually kick off a Standard Change Request? For example, if someone want memory increased on a particular Server, we envision a process where they can go into the Catalog, and Pick an 'Increase Server Memory' item. That item will require approval from two different groups. Once the proper approvals are given, we would like a Standard Change to be created for the Server Group to increase the memory on the server. We don't want that Standard Change to be created until the proper groups have approved the catalog item.

Please let me know what you think would be the best approach to create this in SN.

Thanks in advance for your help.

[Tim Deniston · Accepted solution]

That could totally work. You would just need to use workflow and the Create Task activity. In there, select Change Request, apply the right template (assuming you're using those for Standard changes), and that should be it.

[jtw1228]

Great thank you very much Tim. I will try this out - it seems pretty straight forward. Thank you again.